Customer Ratings & Reviews

Great for everything to shop for smart TV and Bluetooth

There are not a lot of items that I would consider purchasing product protection for. But Best Buy has one that I always get for my electronics. The cost is great and they handle any issues without hesitation.

service okay. I had to make an appointment which I guess allowed me to jump to the front of the line once they found out I was waiting for my appoint time which had passed already since the line was long. might be a better idea to have someone or a sign in sheet to allow them to look at so they know if someone with an appointment is waiting for them already instead of waiting in line behind people and missing the appointment time because they are waiting in line to get helped. other then that once you get someone they are pretty helpful. of course some techs are more helpful and knowledgeable then others so it's kind of the luck of the draw. I also don't like the fact that they want to keep your item for 6 days and expect you to live without it. they don't offer loners and not sure if they understand but if the item is used for your business that becomes a problem. over all I don't think I'll be buying this service anymore and if my product breaks I'll have to hope it's within the time frame I can return it so I can just get a new one or return it all together.

Excellent service all the time very helpful techs. Recommended.

I always get the geek squad protection on my electronics purchases. Well worth the cost.

Associate was very helpful. And listened to my concerns of what I was looking for and the price range!!

I purchase protection for almost every purchase at Best Buy. I have always been pleased with the great customer service and support. A definite must have add on for teens! Has saved me way more money than I have paid over the years!

My experience with the Folks who dedicate themselves to being above and beyond the average call towards ‘Geek-hood’ has always been very positive! Sometimes they’re busy, but thats to be expected... Nice Job!

Good to have it for the “just in case” but I feel it’s all a gimmick. To get more money out of you. There should be a give your your money back after the 2years because you didn’t use it!

They mounted my big sceen tv. Helped me install apps

Its worth every penny buying geek squak. I have used them for years and every time i run into a situation I feel at ease knowing I can get it replaced when something happens.

The geek squad was and is always helpful. Always able to answer any questions and helpful taking the time to demonstrate and explains how to do it the right way

Great deal for the extended warranty usually 1 or 2 years and cost more

The technician was great Explained everything.if any issues They will take care of it

Boy am I glad I had the two year replacement deal. My 6 month old HP fancy printer died after a power surge and BB/GS replaced it ASAP no questions asked. Whew!

Always a must! They help TREMENDOUSLY so! I would be lost with this warranty service

Great knowing there is a 4 year replacement policy.

I think this cost me about $17 for a 4 year replacement on an HP printer that was $99 and doesn't seem to be very high quality so I expect to have to use this

Great peace of mind when your radio, tv, or computer need repaired or need to be troubleshoot. I am not an electronics person at all, leave that to the experts, aka Geek Squad!

Anytime i cant figure out whats wrong with my tech items geek squad gets it done