Customer Ratings & Reviews

I always try to get the Geek Squad Warranties for electronic items I buy that are above $50 or so and they usually pay off quite nicely! They usually don't cost that much more to buy and are well worth the peace of mind in knowing that you're pretty much guaranteed a working product for the duration of the warranty and sometimes for years beyond. Being able to get a good warranty is the main reason that I still buy most of my electronics from Best Buy. I will keep buying & recommending Geek Squad Warranties for as long as they keep providing quality services for quality products.

Great service hook up with the every thing answered any questions I had

Extremely helpful in handling my computer issues and very knowledgeable

Thank you for having this service. Hope I never need it

Purchased this for peace of mind. Came a a good price

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

Geek Squad is always extremely knowledgeable and helpful! Thank you guys !!!

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

When I purchased my TV I got it home, set it up only to see that there was a small crack in the corner of the screen which made the TV unwatchable. Took the TV back to Best Buy and took it the Geek Squad and they looked the TV over and replaced the TV. Made me feel very comfortable. Asked a few questions without making me feel uncomfortable. They really are professional, would be lost without them when it comes to electronics.

Good service when you need the help. The techs work with you and make good suggestions.

No issues with my Geek Squad replacement warranties. I have had both 2 year and 4 year product replacement warranties. I have used them twice, the instore people are awesome, they made the replacement process easy and painless. Dealing with them over the phone was fine in one instance, the second time it was a long drawn out process, the agent was obvoius new and really didnt have any idea what he was doing but in both cases the agents were very courteous. It sounds like the agents on the phone were from an overseas call center, both had accents which were hard to understand and the phone connections seemed poor. The in store geek squad people were awesome and I have nothing put praise for how they well handled my concerns. I recommend purchasing the replacement warrany on anything that you consider critical or high use and exp e nsive. They made the replace process easy.

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

Love The Geek Squad. Always so knowledgeable & quick

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

Have not had to use them yet but use them in the past and they were perfect for what we need

I’ve always bought extended warranties on everything I buy. I’ve never had any trouble with Best Buy in returning an item that broke they either replace it or give me a replacement at the cost that I spent for it or what it would cost to this day.

They last a long time and will come in and just replace it not many questions askedd

I don't have much to say at this point in time because I haven't had to use it,

After years of experience with equipment lasting a long time, I was hesitant of purchasing unneeded insurance coverage I purchased a all-in-one system in 2020 reluctantly purchased Geek Squad Product Replacement. The printer system was used in a secondary pandemic location and did not see much use. The printer failed within 5 months and it took me 2 months to remember I had Geek Squad coverage. I took the printer in and Geek Squad immediately issued a pro-rated value towards the purchase of a new printer. Fast forward to 2021. An older all-in-one printer at my primary pandemic location finally bit the dust. A quick trip to Best Buy to pick up a new 9015e and based on prior experience, purchased a Geek Squad replacement agreement before I left the door. I have now added a label to these systems noting the Geek Squad agreement number and the coverage dates in case my wife has to replace them in the future.