Customer Ratings & Reviews

The return policy is fair and Best Buy has never given and issue to replace a part yet. I have returned things for as simple as the headset ear piece cracked and is falling apart to more complex things as The pc is having odd issues. Best Buy has never given me or anyone i helped trouble. The only issue is stock alot of times you will buy a headset mouse ect and go to return it wanting the same product you fell in love with and find out it is no longer carried. It can be bit upsetting if you fell in love with an item that you cant get that item back less then a year later in some cases. Other then this though its a great program. ( ps the stock thing is really not Best Buys fault its just a nuisance when it happens they are very accommodating to try and help though)

Bought this coverage for a Monochrome Laser printer I purchased from Best Buy. Most electronics warranties are 90 days to a year but now I feel a little more assured that if anything happens to my Canon Printer, it will be handled!

I am not very computer savvy..... I am able to ask questions and get help any time and am confident in their service if I need anything having to do with my computer's. The Geek Squad Service was perfect when I purchased my new iMac last year. A Rep. Came to my home and "HOOKED ME UP" with no problem. I will always keep the service. It gives me confidence to purchase future electronic's. Am 78 years old and NEED this service. Thank you, so much!

Super fast and crisp words/pictures! I love that I can finally do double sided papers without having to turn the papers over manually. I love that the paper tray is underneath and holds about 1/2 a pack, maybe more.

Great Printer! Very easy to set up & Best Buy had them in stock. I did purchase the geek squad warranty, so I will have nothing to worry about!

Best Buy geek squad warranty program has always been EXCELLENT! No questions about my printer ceasing to work! Less than five minutes in and out with a gift card for full amount plus tax!

I bought this to go with my Epson workforce pro printer wf-3820 I say this to say I never go without a warranty and it is a replacement and not a fixit warranty you bring the product to bb and they give you a new one or to your choice comparable

The Geek Squad at Best Buy is professional, prompt, and kind. The folks that work there are all knowledgeable, and I appreciate their help. Otherwise, I would not waste money, but hope someone else would help me. I know I can trust the Geek Squad. Thank you.

The agents reviewed how to use the printer as well as helping me get it to the car.

I think this is amazing great customer service and quick service

Hopefully I don’t need to use it but it’s definitely convenient to use!!

I haven’t needed service yet, but bought it as a safeguard for my new Epson Printer ET-3850.

When printer was messing up I took it straight to geek squad and they was able to change out the printers immediately.

Great service. Everything went really well on the printer return.

Always put warranties on you electronics no matter what. Even if it’s the bare minimum

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.

Feels great to have a reliable source of service, would recommend using the Squad for all your tech needsm

I was looking for a printer that would also do other things like scan into files. Also be a fax machine, etc. and the geek squad was able to help me get one that works best for my needs.

Absolutely love this printer I would recommend it very highly for anyone. Looking for a high end. Printer with a great price.

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.