Customer Ratings & Reviews

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

Geek squad is awesome to have for all of your families devices.

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!

Was having trouble with my television oh, I called them first to help me troubleshoot the issue with it. After couple of times they realize that it was more of an internal issue, promptly sent out a technician to help resolve what I was going through with my television. Happy I mean to call I'm very satisfied with their work.

This is a must as you never know what things life can bring and accidental or just surge or anything can cause issues on a product. I know BestBuy is always there if anything occurs to ruin my day they can help and to purchase this is highly recommended. Even the best quality products can have issues so to be sure it doesn't put you out of service get the Geek Squad service. You can rest assured it will work for you if needed.

Glad I have it, and will have no worries. I always purchased this.

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

I bought a brand-new computer online but, I brought it directly to Best Buy and had the "Geek Squad" open it up, remove bloatware, (junk apps), Updated all drivers and Load up my security software. I took it home plugged it in and it is Super Fast and Eazy to Navigate. I had one issue with internet explorer and ONE Phone Call To GEEK SQUAD, They went in remotely fixed issue (15 minutes) DONE .. Buy the Geek Squad Protection Program.. You will agree .. Its Well Worth the investment.. Thanks Best Buy Boise Idaho

The agent connected my tv and did a great job. He showed me different things on my tv.

I hope I don't have to use the replacement service. But if I do I trust it. And am glad I have it. Four years is a good deal. I also appreciate the two week return or replacement policy at Best Buy. it seems with sophisticated equipment anything can go wrong. It does and it did. Best Buy was good with it and now I have a product I can work with. Thank you Best Buy and Geek Squad.

The Geek Squad representatives always proved excellent service!

I feel comfort in knowing that I have the back up of the Geek service.

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

The geek squad is able to answer all questions And they are very knowledgeable

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

They were super helpful, very knowledgeable!! A+++

The geek squad is usually great but they ran into problems trying to set up the fax program on the Canon Printer 743. They came 2 times and couldn't get it to work. I called Spectrum and their "fax guy" fixed the problem within 10 minutes. The geek squad had not programmed the printer correctly and the Spectrum guy did and it was up and working simply with the correct information given to the Canon Printer. Was very disappointed in the geek squad - they suggested that I CALL Canon to set the system up with them - but isn't the Geek Squad supposed to do that if they have a problem setting the printer up?????