Customer Ratings & Reviews

Haven't had to use it, but nice to know it's there

This geek squad is a life saver, I recommend that every single person gets the warranty. Especially with high ticket items, Trust me it’s better to pay the $17-$400 for 4 years! Just gives you four years of cushion And protect your investment. I buy all my equipment with the warranty because You never know when you need it. I’ve actually had a few electronics That broke down. Thanks for this warranty I was able to get a replace.

I bought the Greek Squad package to cover my product should any service be needed, along with my extra toner packages.

Helped me with my needs, did a good job, very pleased

I bought the protection to go with a printer I purchased. The price wasn’t bad and I know if I have any problems with the printer I can returned it. I haven’t had the best of luck with printers so I’m happy to have protection just in case. I have used the protection one time before with a laptop I purchased that had a system failure. They weren’t able to repair it so I was able to use the purchase price towards a new one. Buy the protection it’s worth it.

I have my fridge repaired and I didn’t even buy it from you guys. They did such an awesome job and saved me a fortune. I will definitely be using them again. So I decided to get the plan.

I love purchasing the extra protection! I then know I will not need to worry about assistance if something goes wrong. I use the Geek Squad if ever there is a problem with an item... they are great and easy to work with. Thank you.

The airfryer has been a wonderful addition to our kitchen and we use it often to cook many of our different meals everyday and it is so easy and takes a lot less time and is a lot less cleanup with no grease. The taste of the food is good and does not have that greasy sticky feeling. With this protection purchased it brings peace of mind knowing that the air fryer is protected should anything go wrong definitely would recommend buying the added protection.

This HP printer made my life so much easier to do my business thank you Best Buy.

Excellent service,they answer all my questions and they sure know there business

Agent was extremely patient over the phone. Visit wasn’t required after he walked me through troubleshooting.

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.

Always have excellent customer service. Weather it's a repair or a replacement

Long time Best Buy customer. I prefer to investigate electronics in person and not buy sight unseen online. I also get accident protection and support services on my electronics, which means Geek Squad when buying at Best Buy. I always get value for my dollars. Staff has been good about discussing my options with me so I can make an informed decision about repair or replacement. It is not about just selling more product. I appreciate that. I have used Geek Squad in Massachusetts and Florida, and the knowledge level and customer service has been high in both places.

Geek Squad has been great so far. I had them install all of my programs for my MacBook Pro and then went in for a session after it was all installed and had them do a quick tutorial on features because I have gone from years on PC products to Apple. I have also called them on the phone at night and had to wait a little longer than I would have liked but that is kind of the world today. They were responsive and answered my questions. It is good to have this protection, I have a small business and work from home, so I don't have readily available tech support.

I think the price was right. But I am not able, at this time, to review the protection since I haven't had to use it.

I bought one for myself last summer and later bought my mom one for Christmas, and we absolutely love them! Great gift!

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

Makes it easy knowing if anything goes wrong the geek squad got your back

Geek squad has always done well with their replacement products. I wish the cost was a little less for this, but sometimes with the expensive products its worth it. You can also check with the makers of the products as they do returns as well for free sometimes or just shipping if a product of theirs doesn’t work. I did this with a few products and sent them the Best Buy receipts. All depends on the company though.