Customer Ratings & Reviews

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

4 year replacement gives me great peace of mind for purchase

very helpful, knowledgeable, courteous staff person

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

I buy Geek Squad on my devices, especially worthwhile for gaming keyboard or mice. The do wear out. Returned item after almost 2 years of useful service with an issue. Walk out with an updated model for $10 more and buy another Geek Squad Protection Plan. Cheaper than replacing and you gain peace of mind throughout the ownership of knowing you will not have to layout another $100 bill if it breaks.

They definitely do a get job and they back there plans

Like all insurance, (except Life Insurance), you buy it and hope you never have to use it!!!

I am very pleased with this service. I have used it many times & it is well worth the cost & satisfaction of this service. It is something I feel safe having and something I will continue to use. Very pleased as I am not that experienced in any technology and it helps to be able to go where experience counts & that is the Geek Squad protection.

Haven't had to use it yet but was worth getting for the protection

Great geek squad. Excellent at their job. They know exactly what they are doing. No complaints what so ever.

The warranty replacement programs so far have worked greatbfor me.

Good sound quality Loud and clear comfortable an good charge holding time

For a very reasonable cost, we've always added Geek Squad protection to our PCs and laptops. When we've had an issue with our machines, and had to send them in for maintenance or repairs, the Geeks always handle the problem with complete courtesy, understanding and a fast return. In a couple of cases, they've done remote troubleshooting and repair of our machines so that we wouldn't have to take them in for service. A great option when purchasing a computer, completely worth the small additional price.

Unless what you are buying is super cheap - always get the warranty from BB. I've had to use it to replace a TV and now will need it to replace a printer. Get what you can afford.. the most years they offer if you can. After the panel going out on my old TV, got a new one no issue. Hopefully will be the same when I take my printer in next week if they cannot fix it.

I have never been one who takes a protection plan because I always thought I was throwing money away. For some reason, I bought the protection plan for my Logitech K800 keyboard. The plan was under $10. When the keyboard malfunctioned after 18 months, I realized that I had the protection plan. I took it to Best Buy thinking that they would fix it but they gave me the same keyboard brand new. Yes, I took the protection plan on the new one!

One can't be too careful. And, it's always good to have extra protection for just in case something happens to your products! I wish Geek squad protection was cheaper and for longer periods of time covered AND money back if services not needed at the end of the warranty period. Or, if item breaks or messes up after the warranty, since the warranty wasn't previously used, then allow the warranty to cover the product anyways, post original warranty!

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

Haven't had to use it but good to know it's there. Bought for my printer.

I can't stress enough how much I love their warranties I've had several items in the past that broke down during warranty and they replaced it hassle free. Definitely recommend getting it if especially the item is for yourself

The replacement policy saved me a hundred dollars when my printer died and needed to be replaced.