Customer Ratings & Reviews

I have always purchased Bestbuy warranty plans with any and everything I purchase whether for my self or as a gift with no issues. Bestbuy really stands behind the products they sell when their warranty is purchased.

Good sound quality Loud and clear comfortable an good charge holding time

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

The warranty replacement programs so far have worked greatbfor me.

Geek Squad repaired my built in Microwave quickly !

I'm a long time Best buy customer and I have been with their geek Squad program for a long time. It gives you peace of mind knowing your product would be replaced by geek Squad within a four year period.

My printer was shipped to the house. I needed to bring it in to Best Buy to get it queued up to my computer. They commented that I made a good choice. I lifted the lid to show them that I even decided to pay the 10-$20 more for the scanning part of it… The glass was shattered!! Thank goodness for the product replacement warranty! They disposed of that one and ordered me a new one!

They definitely do a get job and they back there plans

Haven't had to use it but good to know it's there. Bought for my printer.

very helpful, knowledgeable, courteous staff person

I have purchased 10+ items from Best Buy over the years and I always purchase the Replacement warranty. I have never had an issue with getting a replacement. The process is painless and smooth. even more fortunate is that I have rarely needed the warranty, however the few times I have used it was a simple exchange. No-fuss, no debate, no hassle at all. I will always recommend this purchase.

Was having nothing but problems with my laptop (not even that old) and was ready to just drop a bunch of money on a new one. One if the associates asked if would mind if he took a look at my old one and see what he could do. Within an hour he called me up and said he updated a bunch of things and cleaned up & cleared out a bunch of nonsense and it was running a lot better. Absolutely AMAZING SERVICE!!!

I have purchased the warranty on everything I buy. For the cost of protection, it can’t be beat.

Usually don't get extended warranties but the ones from Geek Squad have been great when needed. They have always fixed the issue with less hassle than other warranties.

I haven’t had an opportunity to use the Geek Squad insurance but I have peace of mind that it will be available if I need it.

I haven't had to use the insurance yet but i know Best Buy will stand by it if i ever have to.

I bought a headset and purchased the protection plan with geek squad when best buy associate told me about the benefits. After a year and so my son start having the trouble with voice quality then I called geek squad replacement, they give me an appointment to replace it .it was simple and easy transactions, would recommend to anyone to purchase replacement plant to protect your purchase!

Whenever I’m Offered the geek squad plan I always go with it. For Christmas I bought my brother a laptop for school (so happy I did now with e learning becoming an actual thing) & a little piece snapped in his charger & it took them less than a week to get it fixed & get it back to us. I’m sure they’re not always that fast with a broken item but the service is a must have for your electronics.