Customer Ratings & Reviews

This was an extended warranty but I've forgotten on what! Maybe it was a printer. Depending how heavily you use a piece of equipment and how fragile they might be, I think the extended warranties Best Buy offers can definitely be a good insurance. I've had to make use of them a couple of times in the past 10 years and the staff have always made the process very easy; minimal hassle.

With the cost of repair/replacement services today, it provides peace of mind to have a contract with the Geek Squad; you can also ask them questions about your purchase if you beed help setting it up; COVID-19 quarantine has somewhat limited access to their service, since they stopped doing home visits when coronavirus restrictions started. You can still phone them for assistance.

Returned a printer because it was not a wifi. My mistake. The return was easy and was able to track with a confirmation that it safely made back to the store. My account was swiftly reimbursed.

Pros: My HP Copier-Printer-Scanner is the best I've ever had! It is super easy to setup; super easy to change ink...and super easy to use the multiple functions. Con: The power-cord does not seem to fit tight in the Copier's power socket, thus is easily unplugged. Have to make sure the power cord is pushed flat up against a wall, to keep power-cord in the Copier's power socket.

I have had the Geek Squad protection on everything I buy that you can get coverage on it is nice because if you have any problems with the item you have the Geek Squad will replace with no charge I also have computer protection which is really nice to have because you can call any time when you have computer problems and they can fix your computer with out having to take for repair at Best Buy

Love the warranties Best Buy provides. I get them on all items I but

I always buy the Geek Squad insurance bc it's a great value and truly protects my products.

Good thing that I have this.i not afraid to use because I have warranty

Excellent purchase. Wonderful peace of mind knowing that I'm protected.

I decided to pay for the 2-Year Geek Squad Product Replacement and one day I came with my go pro 4 camera because there was a problem with it and the Geek squad member that was helping me found out that I qualified to replace my go pro camera 4 for the newer go pro Hero 5 and that's what I did and I went home very happy with my new camera. From now on I will certainly pay for the warranty. I just recently bought a karma drone and also paid for the warranty.

so far so good... I haven't needed to use it yet. hopefully stays that way

I purchased this for my wife's iPhone X. It came in handy literally on the last few days of expiration! Forgot I even bought it, her phone was having issues while using the navigation app (google or apple) and would overheat and freeze. Had to restart several times and when she got lost traveling for business that's when we took it in for repairs. Was able to get the phone replaced. All is well!

I bought the two year warranty on these headphone and to be honest it was a month short of being expired. I almost chunked them and just bought another pair. I figured I see and if they gave me any problems I would just buy the replacements. They didn't I walked in and walked out in 10 minutes with a two year newer upgraded set and all it cost me was the cost of a new 2 year extended warranty.

The support is great to have the only thing I don't like is that they don't offer extended warranty for computers any more there warranty is why I purchased computer from Best buy in the future I may or may not as I can get extended warranties vfrom other stores why a place like best buy stopped offering it on any of there good computers shows you how confident they are on the products they sell

Geek Squad is the best never had a problem getting service!

Geek squad support has always been there when I have any issues with my equipment. When they send your item out for repairs they do a final check when the product comes back into the store to make sure your item is working correctly before they call you for pick up. I appreciate that. I do not leave the store with a laptop without purchasing Geek Squad protection. That will never happen.

answered my questions well in ways I understood and

I’ve never left a bad review before but I need to warn prospective buyers. This is the worst printer I’ve ever owned! I bought it in February ’21 and I’ve had to buy ink for it way too many times. I bought ink for it literally yesterday and I printed about 75 pages worth of documents for school and my black ink cartridge is almost out already!!! Do not buy this printer!!!

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

He was excellent. Done in appropriate time. And set it up to my computer.