Customer Ratings & Reviews

When I bought the Epson Supertanker, I decided to purchase a warranty for the printer. With other companies, I have not had great warranty service. However, with Best Buy, I had an issue come up with a different product line, I had a warranty on the product, and Best Buy came through with no hassles. The warranty service I have had in the past with Best Buy gives me peace of mind that they will stand behind the printer if needed.

Geek squad is good if you need to use it so go ahead and get yourself geek squad better habit than better not

If you buy anything electronic from Best Buy and do not buy the Geek Squad protection you’re making a big mistake. Too many things can go wrong with electronics and the Geek Squad protection has your back.

Like all insurance, (except Life Insurance), you buy it and hope you never have to use it!!!

I bought a washing machine and it came out defective and they changed it for a new one. (samsung). but the same one that I changed also came out defective and turned out to have a factory defect. but they ask me for the serial number of that washing machine and I can't find it anywhere, they say it's a label that all washing machines have but I couldn't find it, so for that reason they don't want to repair it

One of the best choices. Geek squad staff are very helpful, knowledgeable and don’t treat you like your stupid. Always willing to help and answer any questions you may have and will help you make the best choice and decision.

Don't know why this is up for review for me, I have it on my printer but haven't needed it. I'm also pretty sure my dad or I can fix my stuff better than them but hey will save me the trouble, right? P

Great everything was amazing and works good. Great

Love if I have an issue, I don't have to take my computer and drop it off. They log on and clean it up. Plus getting a free 2 year warranty on every thing I buy has come in handy.

Great blender. I love the bullets for mixing shakes daily.

I recommend that you get Geek squad it is so worth it

The agents were incredibly supportive and informative. They were patient and provided useful resources for TV remote control. Also, their time was valuable and productive.

Usually the "extra protections" are just an extra cost when buying equipment - Not the Geek Squad Service. We used it for small things like freezes of the system, that just need de-fragging, and larger issues like a hard-drive fail. The service in-house (when we could all do that) were courteous, informed and professional. Taking it to Best-Buy was simple and quick to fix.

Actually had to use this on my $6000 Samsung which was 3 years old. Main board failed and it was not replaceable. Best Buy replaced it at no charge with the current equivalent model

I have used this policy many times in the past with printers. My only complaint is that I had to buy a new policy after using it on a printer less than two weeks old.

It’s was easy and fast. Love it! I will never be without Greek squad

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

We Add Best Buy service with every purchase. Just returned an Epson printer that stopped working after about 15 months. Got a full credit toward another printer at the current pride which was higher than the price we originally paid for the printer! No questions asked. Would never purchase a product without the Best Buy extended warranty.

I learned with almost my first product to purchase the Geek Squad guarantee. It has been a pleasure working with Best Buy. When things go wrong they have either replaced or repaired my item with no hassle and in short amount of time. Geek Squat is so reasonable I definitely advise everyone to get it along with their new purchase. It is really worth the price.

The geek squad warranty was cool but I'm not sure it was worth the amount that was charged for the membership I only use it once the quality of the work was okay but it wasn't the quality that I expected when you're buying an extended type warranty for a product what I recommend it yeah I would.