Customer Ratings & Reviews

I rarely ever buy a warranty for anything but I was so happy that I bought the 2 Year Warranty for my Kraken Headset. When they broke the first time, the warranty kicked in and all I had to pay was the tax. The second time, they malfunctioned, the warranty kicked in again and customer service helped with no problem. Money well spent!

Great service - sometimes argue a lot and do only what they want to do. Some are good and suggest what is best for you - but the supervisory staff argue! The squad then have to follow their instruction overriding our request!

Perfect Geek squad. Easy to protect your devices. 100% recommended

As we know, printers are not easy to operate. And it is easy for various problems to arise. Therefore, it is worthwhile to buy this after-sales service.

I purchased the Geek Squad support this time with my printer purchase as I faced a lot of issues with my previous printer that I purchased from Best Buy where I didn't purchase the Geek squad purchase earlier. I hope this will help me address any issues that may arise with my new printer. So far, I have not faced any issues with my new printer so can't really comment on feedback on Geek Squad support service at this point.

So glad I purchased the extended Geek Squad warranty. I use my printer everyday for work and cannot be without. When it stopped working I was able to take the printer in and exchange it for a new one easily the same day.

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.

My brand new HP printer failed after only a few weeks use when an internal part broke. This product replacement gave me a no hassle replacement instead of having it sent for repair. My only cost was buying a new replacement policy on the new printer, at a very modest price.

Previous Home Depot repair services was not good. They expected us to remove the built in microwave and take it to a repair shop. Geek squad service said they would send a technician to us and that is way more reasonable.

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

Our family has not had to use it yet, but I feel confident that when that times comes Best Buy will come through.

I haven't had to use this yet, but I have heard great things and that is why I bought it. I bought it in case I have any problems with the scanner as one person said their scanner left a line down the middle of the photos.

Very professional & knowledgeable group. Highly Recommended.

If you hesitate to purchase, I would recommend to get it. Having the help of the geek squad is something that I am so happy to have this service. All you do is pay for that yearly service fee and it's well worth it..

The Geek Squad tech added storage and ram to my new desktop and taught me how to access the additional drive. They improved the usefulness of my computer. I appreciated their help.

The protection plan paid for a new product since it could be fixed. From the time my product was examined and by the time I got my product, it all took less than 2 weeks

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!