Customer Ratings & Reviews

The best store ever, they are fun to walk around, see new items and also get Hands on, Best Buy always amazes me, with the updated technology !

They’re the best and what they do they’re highly professional they know what they’re doing. I highly recommend them use them when you have this feature. It saves you a lot of money when you buy stuff from

I haven't had to use this, yet, but I feel pretty good about having bought it. Mostly, this kind of "coverage" is for my mental comfort ... "just in case" ... and the price was acceptable.

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

The epson eco tank is by far the most efficient printer i have ever used. I recommend this item to anyone who does a lot of printing.

Vacuum DYSON has good maneuverability, It is light when you hold it in your hand, but it has a really good design and smoothly rotating floorhead which make it easy to pivot around .

Always get this option with our purchases, just never got the longer plan. So my advice is go for the longer one as issues seem to crop just beyond the shorter one. :)

Great service. I would recommend for peace of mind.

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

It is a very performing item I’m extremely satisfied

the process of exchange or any problems is the best.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

The 4-yr Geek Squad Product Replacement was well worth the extra expense. The printer had to be replaced and it was done in a very fast and efficient manner. Complete new replacement.

We haven’t had to use this yet. Hopefully everything goes as advertised

The 4-year protection was worth purchasing after I had issues with a printer I bought after one year. It was a smooth transition to return my printer and receive a refund from Best Buy.

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old

I buy this warrantee for printers and have yet to have problems with the exchanges. Printers do not seem to last long for some reason, and I have used this service for the last 3 or 4 printers I have purchased. Usually for the difference between the reimbursement and the trade up price for a better printer.

I am so happy that I purchase this extended warranty through the store, and it was very affordable. It is definitely worth getting the warranty with certain types of products, and in my case it was my Canon printer. For some reason, I have the worst of luck with buying printers and then shortly thereafter, they malfunction... So this was the best solution I can think of to protect my investment. Very happy!

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!