Customer Ratings & Reviews

You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.

The associate at the store recommended it’s a four-year protection plan no matter what happens to the printer. They will replace it with a new one definitely worth it.!

Haven’t used this one in particular but have purchased in the past

I purchase frequently from Best Buy. Sometimes I purchase the Geek Squad protection, sometimes I don't. Sometimes I have to use the service and sometimes I don't. I guesstimate how long I plan to own the device and if I'd rather save my money now and get something different should the device have issues. No right or wrong choice. Life's a gamble anyhow.

Awesome service for all my products; quick service

It's going what it's designed to, so far so good.

Haven’t needed to use the geek squad service but it is of great comfort to know I have it in my back pocket just incase

Didn't need to use the replacement. Did need Geek Squad help and they gladly helped me find the answers to my questions and were very helpful. If I hadn't purchased this then I could have been charged. I am not suggesting you need to purchase this on all products. I sure don't, but some things it is crazy not to purchase this extra warranty.

This covers regular wear. It's very easy to have items replaced with replacement coverage as long as you are aware of what is and is not covered. If the coverage doesn't say "ADH" or "accidental coverage" then it doesn't cover accidents like drops. But for something like a mouse or headphones, it is still great because if the performance quality goes down at all you can swap it out for a new one or a different item completely.

Never a problem on returning the products used, if there is anything wrong after months or years,best by doesn’t ask questions when return is made

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

And it’s worth it if you’re worried about accidental spills or dropping it or some thing but if you’re not because you’re careful you’re an adult then the regular warranty probably works but I always get the geek squad because my house is a grandkids break everything house. But make sure it includes the accident coverage some of the geek squad warranties don’t.

I have always purchased this protection on items I purchase from Best Buy (about 20 years ago). I have purchased anything and everything electronic for the house. From Refigerator to iPads and everything in between. Whenever I’ve had to use the protection plan it has been no problem. I would continue to purchase these protections.

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

Best Buy took care of me when my printer stopped working and they replaced it with a newer model and I just paid the difference in the price. Bed buy ever!!!

Loveeeeee These Nice Quality Battery Last Longer than usual, Effectively Communicates how much Battery Power Definitely didn’t Disappoint

I always get Geek Squad protection plans when buying tech from Best Buy. I’ve found they’re a lot faster at getting a replacement in my hands, versus other protection plans. Furthermore, I like the peace-of-kind knowing my purchase is protected against defects. I’ve never had an issue utilizing the plan. A must buy for those expensive tech purchases.

I love the replacement plans at Best Buy. I’ve been buying the replacement plans for probably the last five years and whenever there has been a problem there’s never a hassle they take care of you right away and if the item is not in stock you can always upgrade and get the next level item paying extra or just wait until the item comes in stock. It’s my MAIN reason I shop at Best Buy verses Fry’s or other places.

You never know when something is going to break. For less than a StarBucks latte I was able to protect my printer purchase. My daughter is a teacher and has a limited school budget for paper and ink; having her own printer make ensures her students get the necessary handouts, no matter the school budget. If her printer breaks, her students won't suffer and she can give them the information they need, even if it is out of her own pocket.

I wanted to upgrade my computer from ROM to read and write ROM. Unfortunately my computer only took HP parts for my model. The agent gave me the info I needed and what HP would ask for. I have it ordered and will be taking it in to the Geek Squad for installation. I have been a customer/member of Geek Squad for about 9 years - great and helpful bunch of agents.