Customer Ratings & Reviews

Most electronics and home appliances don't seem seem to last very long. I always try to buy the extended warranties to avoid a hassle in returning them and I am in and out of the store quickly. Wish things would last 2 to 3 years but I have the assurance of the extended Geek Squad product replacement plans for all my Best Buy purchases.

I never have issues with assistance only during busy sales days and I don’t calll Monday or Friday unless have too so yes I buy helped me with saving thousands buying new computer once and yes use for my cell phones and iPad beats cell phones warranty you may feel little expensive but talk to them

I highly recommend everyone get a Geek Squad 2yr replacement plan. When something goes wrong with your tech you want to get back up and running quickly. The Geek Squad has always, ALWAYS made things right when something breaks. This is part of the reason I keep coming back to Best Buy to shop here – the Geek Squad has my back.

As I've said before the protection plan gives you complete peace of mind if you need service have a question need replacement it's a phone call away or chat the Geek Squad or go to the store there always there to help i know they've helped me several times no matter how little or big

As I've mentioned in other reviews, Geek Squad replacement plans are the only way to have peace of mind. I do not generally buy "add-on" plans like this from other companies but Best Buy makes it so easy to "fix" the headache of having technology go bad that this is a MUST HAVE in my opinion. Get this, and have peace of mind.

An HP representative was in the store the day I went shopping. She guided my purchase and helpedme save money because i had purchased lots of ink from my broken one and wanted to be a le to use it. I invested in the Geek Squad because we are senior citizens and cannot diagnose or fix a problem.

We were expecting some carry over on the Geek Squad warranty as the unit that went bad was only a few months old. Then we found out we had to purchase a whole new warranty on the new unit as the old one refunded our price on the bad unit. Would have been nice to have got a discount on the new unit for no longer than it had been in service. But as this was the only unit in the store we were told no discount was going to be given to us. Now that we understand the Geek Squad warranty more, we will ask a lot more questions before purchasing it again

It came in handy when I had a keyboard that didn't work after one month. It is a great investment for protection against products that fail to work after the manufacturers warranty expires.

The main problem I have with the Geek Squad is that they are VERY short staffed. You have to wait what I consider a long time, before they come to your home. I talking 2 weeks. Right now, in the capital of NC - Raleigh - there is only 1 person geek squad that comes to your home and that's the reason for the long wait time. I can't imagine having a business and having to wait that long?!!!

Best option to have for printers as they always fail after the usual warranty period.

To have protection when you needed it is a must. I enjoy the seamless renewal process. Once it is set it will automatically renew each year. Another great feature is when you purchase additional electronic equipment. That equipment is also covered. There are other perks, discounts and incentives for the customer that make having this service a great bargain.

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

Fairly painless, except they never seem to have the same model in stock so i always end up upgrading. Of course its better than laying out full price every couple years.

Great plan. Affordable and easy to use. They offer a great coverage very convenient if u make a expensive purchase

Last time I bought a laptop my dog cracked the screen and I can basically buy a new screen or use it for my desktop. So I needed another laptop for when I travel or use it in the bedroom. This time I got the Product Replacement and glad I did. My new Dell screen got cracked (really junk screen) so my opinion of Dell has changed from good to awful again. It's being replaced as I type but at least I'm not out of pocket. Buyer Beware.

I purchased this due to my last Epson printer not working after 3 years. If I had purchased this back then for $35, I wouldn't have to buy a new one for $200.

We decided to give this service a try and we are glad we bought it. The computer we bought with the plan started having problems right away. I had to take it in several times, but the problem could not be fixed. Finally they offered me a new computer. We have take our other computers, laptops, tablets in for tune-up. Never were we charged for any of these.

I haven't had to use my geek squad protection plan yet, I had geek before and they help out a lot.

So far, so good! .

This is really cool. Must buy protection plan. No questions asked and got immediate replacement for my product bought 2 yrs back