Customer Ratings & Reviews

After buying Forza Motorsport 7 Digital Deluxe Edition - Windows|Xbox One & a 6GB GPU for my PC so that I could run Forza because the game requires a least a 4GB GPU, the Geek Squad helped solve the new GPU wouldn't work on my PC. They found that I needed a different GPU that was compatible with my PC's system. Good work by the Squad.

Geek squad is a nice perk, if something’s wrong they don’t mess around and waste your time. Any time I have had issues I’ve been able to exchange devices without any hassle. Definitely recommend!

I have always purchased this protection for items purchased at Best Buy. If they can't fix it, they have given me credit toward a new purchase in the past. Fortunately, I have not had to use it on my new items purchased but I know I can count on Best Buy to repair or credit me toward a new purchase.

The agents installed it quick, and connectec all my devices very professional

The agents at geek squad were super helpful, and got me everything I needed in a very fast manner. Thank You!!

For the price of the warrenty it isn't worth mot getting it. One less thing to worry about. Also one of the best priced warrentys available

This is a great deal on printers. It's not worth replacing the ink so u just buy new printers for a few bucks i can just get a new printer in a few years.

The service with geek squad I would always buy. The ease of use and the knowledge backed by fix or replace is excellent. I had to dock them though with the Corona virus they made no concessions. They couldn’t come in to do any work for 5 months and counting but wouldn’t extend or discount. Sure we were covered but when you’re in high risk and keep everyone out... a tv or computer is not critical. They should have given some courtesy ... free money for them for 5 months. Recommend only under normal circumstances.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnnnnn

Awesome!!! It good and great at the same time Geek squad helps you get everything ordered in order in my office

Although I have not need to use Geek Squad for my newest printer purchase, the price was right to cover the printer. I have had to call them 3 times for my lap top and each time they have been really helpful and I really like the way they understand I am not technologically minded and explain all the different steps so that I can understand. Well worth the extra few dollars for peace of mind.

I had to wait a long time to speak to an agent which caused me to forget a couple important questions; but I don't mind calling back because I was so pleased with how profesional they were on the phone. I hope I can use my rewards points in time for purchase!

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

I purchased this but have not needed to use . Hoping that I don't have to in the future but if I do at least I'm protected.

Highly recommend customers to purchases item from best buy. The staff is willing and ready to assist with any issues you may have buying or returning items. I frequently shop in Freeport location.

THE AGENTS INSTALLED MY TV AND MOVED MY OTHER BEST BUY TV PURCHASE TO ANOTHER ROOM. THEY ALSO RE-PROGRAMMED MY REMOTES TO GET EVERYTHING IN SYNC. I'M COMPLETELY SATISFIED.

Geek Squad definitely has room for improvement both in customer service and skill set. Have always managed to get me issue resolved but not timely. Geek Squad team members need mentoring by senior staff for customer service and improving skills. Computer based training should be implemented and be mandatory for the entire Squad team. The CBT must have a test at the end of each section to that senior staff can measure skill improvement. I would recommend to a friend hoping the above recommendation will be implemented.

Thanks for the help and support with this. Always reliable with Best Buy, haven’t steered my wrong in all the years I’ve shopped there.

I love that Best Buy has Geek Squad, and that Geek Squad offers extended warranties! This give me peace of mind knowing should anything go wrong all I have to do is reach out to Geek Squad and they will come out and fix or replace the issue/product.

Hopefully, I won’t have to use this, but if something goes wrong, I feel good about this back up service.