Customer Ratings & Reviews

Obviously and fortunately I haven't used the protection service I purchased for my printer because everything's fine. But I keep loyal to Geek Squad services and protection plans since like '05 or '06 because they really are the best, and best value.

I like this service because if your product cannot be repaired by the technicians you can get a replacemet

Got a 4 yr replacement warranty on a Smart Tank 5000 for a great deal. All the printers I've bought over yrs this has to be worth 35.00

Purchasing geek squad coverage provides a great piece of mind. Knowing someone will be there to assist in the even of an accident is great to depend on when you have small children around. Anything can happen at any given moment and you want to have Geek Squad there to repair or replace should the time arise.

I hope I never need to use the Geek Squad service, but I trust them to be there if I do. I have purchased their service before, but took care of my product and never used the Geek Squad.

Geek Squad has been my salvation. No matter what happens they have a quick and easy resolve. This is like no other - Thank You.

I bought a Brother laser printer for my son to use at school. I've been buying Brother printers for 20+ years with no problems. I decided to purchase the protection plan for $9.95. Believe it or not, the printer failed early and BestBuy replaced the printer with no haggling. That's a nice attitude in today's retail market.

Bought this for a new dishwasher and glad I did. We had a lightning strike and the new dishwasher was toasted. The replacement program saved me from having to buy another dishwasher!

Worked for us. We purchased an expensive extended warranty for our overpriced printer. The printer died during the warranty period and the warranty guarantee was honored by Best Buy. We got a free replacement. The extended warranty was expensive, because the produce was costly.

the best thing about best buys product replacement warranty is the instant in-store replacement. I have used this many times over the years and it never fails - a new replacement item same day. Amazon may have cheaper and longer warranties, but they always require mailing in the defective device, which means you have to wait.

Great service and experience in purchasing item. My geek squad is the stuff that dreams are made of. They know their stuff and are no BS. It gave me a warm and fuzzy feeling inside.

You don't want to go home without this protection. The service is great and they will take excellent care of you if you have a problem with your product. I have purchased this for several other products and the one or two times I have had to use it saved me a lot of frustration and money.

Warranty Best in the game Love my printer always running to help you with any of your returns

Best way to get in that extra protein without the calories. Been using it for protein ice cream and sorbets which have made clean eating easy and fun.

Ordered the 4-year Geek Squad Product Replacement just in case. I'm not a just in case kind of person, but I had my printer, laptop, cell phone and kindle all go crazy within 3 weeks of each other. When I purchased my new laptop, the 4-year Geek Squad Product Replacement was a no-brainer.

Purchased replacement policies on both a DSL modem and a wireless router. Not much $$ for the additional two years' coverage - especially given the track record of DSL Modems. Turned out to be quite handy when the modem did fail, and I was able to replace it easily. They even replaced the replacement warranty, since the modem failed early in the term. Thanks, BB! Having said that, this product may not be suitable for all purchases. As with anything, do your homework on the covered product your purchasing, and determine for yourself if the additional outlay for the extended replacement warranty is worth it or not.

The Best Buy Warranties are the BEST! I purchased this particular warranty to protect my Canon printer. I almost always purchase their warranties on televisions, printers, and vacuums.

Just incase my husband lose anything or my printer started messing up, its best to have so you would've have to purchase idea again.

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

I had meant to write my review at time and unfortunately forgot. I believe the Sales person’s name was Eric. He was with the Geek Squad. He was extremely helpful and prevented me from messing up my computer. I really appreciate good service because I do not tolerate rude sales people. They should be in the back office if they can’t deal with the public.