Customer Ratings & Reviews

Geek Squad Product replacement plans are worth purchasing. I've ran into issues with products in the past, and they've always came through and either fixed the issue or replaced the items without giving me a hard time, which I really appreciate. And they always help out with any questions you have as well.

I bought this 2Yr Contract to protect an item I purchased for a client. So far the unit has performed flawlessly. NO issues to report. However; I know that Geek Squad will stand behind the 2Yr Service Contract should the need arise. Thank you, Best Buy, and Geek Squad for being there.

Geek squad has fixed a few of my electronics in a timely manner

My agent assisted me in everything i needed set up. Fast courteous and professional! Love the Geek Squad!

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

This is great to have and a great value as we know anything can happen as un foreseen things happen. It is a comfort to know that you have reliable protection in place. Gives you a level of peace of mind. Without it , it can be very costly the repair bills and or replacement costs.

It was a good purchase and I would recommend it to anyone

Great service should buy geek squad buying any merchandise never know is worth the money thank you for having

Now that most electrical products are recycled rather than repaired it's good to have protection for 4 yrs and this replacement coverage is the best way to go.

The geek squad is the ONLY reliable place to go for repairs in Athens. Straightforward and excellent service

Honestly, to have my new headsets protected for 2 yrs for 2 bucks... it was a steal. As the associate said: "If anything happens to it, you can come in to the store and pick up a new box to replace it". Sweet and easy. (I usually only get the geek squad stuff on select items too, use your best judgment.. but for it only being 2 bucks (for this device)... hard to resist)

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.

I accidentally pulled the Canon Printer off the book shelf it was sitting on with my oxygen tubing. Thankfully the Geek Squad Warranty allowed me not only to replace it but to get a newer model of the Canon Printer and I only had to pay the difference. GREAT WARRANTY!!!!!

I usually only buy the replacement warranties for expensive electronics or items that will get heavy use. I once had a computer monitor fail 2 weeks before my replacement warranty expired. They gave me store credit on a giftcard for what I originally paid for my monitor. I have able to get a better monitor and I still had a left over balance on the giftcard. I was very happy.

THANK HEAVENS FOR GEEK SQUAD. THEY WERE ABLE TO HELP DIAGNOSE A PARTICULARLY DIFFERENT TYPE OF "BUG" THAT MY SYSTEM CAME DOWN WITH, THEN DO A PROPER EQUIPMENT INSTALL TO KEEP IT FROM HAPPENING AGAIN. THE PROTECTION IS FOR UP TO 3 ITEMS (I THOUGHT IT ONLY GOOD FOR 1 SO WAS VERY SURPRISED WHEN ABLE TO HAVE WORK DONE UNDER PROTECTION PURCHASED EARLIER FOR ANOTHER ITEM)

The protection plan is one of the best investments you can make. Best Buy has one of the best in the industry. Their customer service regarding the protection plan is amazing. They can look up the purchase of the item on their system and confirm device has the protection plan on it. From there you good to go!

Love the Geek Squad replacement protection have had to use it they were great and processed it quickly left with a new printer the same day!

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!