Customer Ratings & Reviews

Bought this on my Xbox Series X. There are tons of overheating issues and other problems with the system. If I need to replace it, I know I'm not just going to be out of pocket the whole cost of the system. Had to do that with a PS4 Pro once already and it was frustrating.

I purchased a product after a few months the product was not working right I took it back to Best Buy where my 2 year replacement plan kicked in the transaction was so easy and simple to go through, I replaced my product with ease And was able to get a new 2 year replacement plan on my new product thank you Best Buy you are the greatest.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

Haven’t needed to use it yet, BUT it’s piece of mind knowing it’s covered for an extended time. As with anything that has moving parts, make sure you get coverage for things like this.

This is so great to have, I always buy it with items that I know I will use for a long time, just keep the box and you can return it within four years for a new one or the newest model. Love this option and I shop at Best Buy a lot because of their product replacement plan.

The agents installed it quick, and connectec all my devices very professional

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.

I’m so so glad I purchased this service I have purchased printers before they stop working and can’t be repaired then I have to get rid of them only to have to purchase another printer. That was wasted money I have never been offered a plan like this, made since to purchase the added protection

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

Fortunately, we have not had to use the geek squad service on our new HP printer. It's good to know we have it, just in case.

I'm not usually a sucker for warranty, but if I know that a product I buy could break down within two years, I'll buy this to future proof. You can always turn in your product within the two years for easy replacement. Nowadays, I tend to buy warranty for most of my products that requires it.

Used Geek Squad Protection for a printer that I purchased recently. The protection was very inexpensive but turned out to be very valuable. The printer wound up having some time of error after a firmware update. Once it got determined that the printer could not be repaired, the process was easy to get the printer replaced....very happy!

Haven’t used this one in particular but have purchased in the past

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

HIGHLY getting replacement ins on certain products. I needed the warranty just in case I had an issue with our printer and so happy with their service. Not all things need this but nice to have the peace of mind when making a big purchase.

I have used these extended plans for years and kept track of the need and savings . The bottom line is that for what I've paid on all my product plans over the years ,the times I've needed them far outweigh the cost for peace of mind and getting the replacement repairs when needed .

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

They offered me protection service for my products, which is important for the customer to know that they can count on additional protection for their products

I am not a super tech-savy person, and I do purchase product replacement from time to time, depending on the cost of the unit. I have only had to use it once, but it was worth it and easy. The Geek Squad rocks -- and did everything they could to take care of me -- and they did! Thanks Geek Squad!