Customer Ratings & Reviews

After getting the runaround from another gaming headset producer for a warranty replacement on a malfunctioning headset, I decided I'd buy the protection BestBuy offers - 2-Year Geek Squad Product Replacement for my replacement headset. Now I can simply go to my neighborhood BestBuy if there are any problems.

No stress replacement of non working printer. Could not have been any easier. Best Buy customer service and replacement warranty are the best.

The protection although I have not had to use of the most recent purchase has always been exceptional. when using the coverage in the past, I have been satisfied with the product replacement

These are always a good investment. Something always seems to happen to electronics within 4 years

Anything I purchase over $100 I normally include geeks squad support and repair/replacement. Fair price and the geek squad are a quality team providing expert and fast service.

Best customer service are so kind and they resolve my problem very quickly

Love this program. I have had to use it twice and they did replace one of them. The only problem is that they give you what you paid for it and the item was not available at that price. So I had to pay more for the replacement

I'm not usually the guy to recommend these plans, but on headphones (like mine), I'd like to know I'm covered for the next 2 years. Bought a refurbished set from a different vendor and they went kaputt in 3 months, all the money down the drain. This gives me the confidence that they'll be covered and for $20, well worth it!

I have not had a chance to use this service yet but I have used Geek squad before and they were great!

Nice size mouse. I use with my laptop so move around alot with it. I enjoy this mouse and the cute style.

My computer stopped working properly and I had work files that I needed to work on but could not access. I called Gee Squad and they were able to access my computer remotely and fixed the problem quickly! They saved all my work files and got rid of virus!

Thank god I got Geek Squad protection, saved me over $200 in replacement, which covered the GS cost itself. I'll always get it with important appliances.

This warranty has worked out great for me on a Netgear USB Network adapter. They have broken 3 times and every time they give me another one. It is just a hassle as it is a hour one way and you always have to wait in line and don’t forget to bring your receipt.

Works great and love the warranty they offer. No questions asked.

i have not had to use my warranty services and i like it like that. hopefully my purchases last the product life cycle.

Great customer service, it's nice to have the peace of mind knowing if my product has any issues the Geek Squad is only a phone call away.

Peace of mind on a printer, do not have to worry about breakdown after original warranty expires, good value

A needed addition for anyone who is concerned that the manufacturer's warranty won't be enough. Since most manufacturer warranties expire after a year, this is a must have since it covers for several years more.

We bought this plan when we got a printer. Almost one year a printer didn’t work properly. We took a printer a costumer service at Best Buy and showed them this plan. We got full refund and also bought new one. We really are happy with this service.

THIS IS ABSOLUTELY THE BEST BANG FOR YOUR DOLLAR OF ALL THE MANY ITEMS PURCHASED FROM BEST BUY. WE HAVE NEVER BEEN DISAPPOINTED BY THE GEEK SQUAD, EITHER IN OHIO OR IN FLORIDA.