Customer Ratings & Reviews

I had to wait two weeks to get an appointment, but the staff was knowledgeable and recommended a product to replace my laptop that could not be reoaired.

I’ve used geek squad before and they were awesome with getting me a new phone

Pleased to have bought the product replacement on my tech products like my printer because you never know when something will go wrong. I have had products go wrong and luckily had the product replacement warranty and either had it repaired or replaced. Saved just in the headache of worrying about it if nothing else.

This warranty has worked out great for me on a Netgear USB Network adapter. They have broken 3 times and every time they give me another one. It is just a hassle as it is a hour one way and you always have to wait in line and don’t forget to bring your receipt.

Works great, prints fast and wi-fi is awesome Easy to set up , takes up small space

Would always buy the Geek Squad coverage since Many Many Many times it is used before it expires. The cost is always a great investment for me... since it is alot better than buying the product again in less than 2-4 years.

We bought this plan when we got a printer. Almost one year a printer didn’t work properly. We took a printer a costumer service at Best Buy and showed them this plan. We got full refund and also bought new one. We really are happy with this service.

After getting the runaround from another gaming headset producer for a warranty replacement on a malfunctioning headset, I decided I'd buy the protection BestBuy offers - 2-Year Geek Squad Product Replacement for my replacement headset. Now I can simply go to my neighborhood BestBuy if there are any problems.

Always worth to get geek squad specially on the device incase of an accident.

Thus has saved me so much worry and time! Printer wouldn’t take ink refill. Took it down . Boom. Got new printer!

Excelente printer for college students. I recommended it.

This think I ever did for my family When there is a problem the Geek squad will walk you thru anything or appear at your door. They are Best Buy angels.

I purchased the GEEK SQUAD 2-YEAR Geek Squad Product Replacement Plan at the time of purchase of my Canon Pixma TR8520 Ink Jet Printer. So far, I haven't had any problems with my printer and haven't had to avail myself of the Protection Plan.

Buying this has given me the piece of mind that if anything goes wrong, the Geek Squad has our back. I did call for some tech support help on the setup of my device. The Geek Squad walked me through every step and made it easy to start using it.

I have not had to use this service yet, thankfully. However, my experience with Geek Squad thus far lead me to believe that I will be assisted promptly and fairly if issues ever arise. Highly impressed with Best Buy's customer service thus far.

I'm not usually the guy to recommend these plans, but on headphones (like mine), I'd like to know I'm covered for the next 2 years. Bought a refurbished set from a different vendor and they went kaputt in 3 months, all the money down the drain. This gives me the confidence that they'll be covered and for $20, well worth it!

This thing exceeds all expectations. I knew when i picked it up it was going to be really good, but once i used it, i was just blown away.

Geek squad is amazing and siper helpful. Their reliability is a plus.

Geeksquad is so good. If it doesnt work they replace it entirely. Super fast. They do it in-store for small items. 100% recommend over Total Tech

Must have service for you purchases. the replacement and repair process is very simple and have been getting these with all my best buy pruchases and have been happy so far. Already used it 2 times for my open box items and woul recommend