Customer Ratings & Reviews

Best buy is always really helpful and good about taking back defective products for a free replacement. Their stores may be understaffed and their employees may be under appreciated by the company but they do their best and I appreciate that.

Best buy is always really helpful and good about taking back defective products for a free replacement. Their stores may be understaffed and their employees may be under appreciated by the company but they do their best and I appreciate that.

its good i was upset coz of Noobie Manager in Paramus NJ , but i love this service.... anyway i reverse what i said against company but this Manager has to go... Best Buy stay with us and hire better managers with better understanding

Geek Squad Product Replacement. I may have to use it on a product that I did purchase because the item doesn't seem to be working as well.

This Best Buy geek Squad for gear replacement, make me feel so comfortable any time that I go to Best Buy to buy any product, because if I’m working and anything happen I know for my experience with this Geek Squad that the service is gone just extraordinary!.

I would never buy any electronic items from Best Buy without an extended warranty. Best Buy is the one merchant that does not give you any issues and make refund or replacement stress free. Highly recommend!!!!!

perfect all around very nice that is why i shop BestBuy

I always get the extended warranty and it has always paid off. Don't be fooled if you think you don't need one for any product that it is offered. Now a days, things break down, especially with electronic items. The warranty has you fully covered and you get a free replacement even at the end of the warranty.

This is my 2nd one I buy, I loved it the first time and needed a 2nd one so I decided to get the one I knew was not gonna let me down …

I always pick the geek squad protection plan with my purchases.it seems like a no-brainer, for the coverage term to keep your product in tact. Used it once on another product, and they were fantastic. No questions asked or needed and they replaced it with like kind and quality. I like the protection plan!

the product did not function properly. i brought it back to the best buy store and was given a replacement. however, the replacement product did not function properly despite numerous attempts to "troubleshoot" the product via the "hewlett packard website. i just returned the product for a store credit.

Purchased this plan for my PS5 headset - they always break within warranty so I get a discount on replacement!

I had to wait two weeks to get an appointment, but the staff was knowledgeable and recommended a product to replace my laptop that could not be reoaired.

I really liked my HP Office Jet Pro Printer6968, but had to replace it with a new Printer as for months I could not buy the 902 Printer ink for it. Replaced it with Hp 7855 Printer. Have received it yet. Will let you know if it compares.

Reasonable price for the protection! Well worth the money. Hoping I don’t have to use it.

I absolutely believe in protection plans. I must have this option. It’s always better to have it and don’t need it than to need it and don’t have it. Just my opinion. It’s life life insurance. The Geek Squad is amazing. Very user friendly.

I usually purchase Geek squad coverage for items that are not inexpensive. Fortunately, I don't always need that coverage (haven't for this item) but I have on several occasions, which was helpful. And it gives me peace of mind for not much cost.

I love best buy's warranty, it works great. I recommend getting it, it will help in the long run

This think I ever did for my family When there is a problem the Geek squad will walk you thru anything or appear at your door. They are Best Buy angels.

Anytime I make a big purchase or a purchase of an electronic, I always opt to get this service. For the past several years I have never had a problem with Geek Squad and they're very helpful. Would highly recommend for people to pay the extra charge to receive their protection for their purchases.