Customer Ratings & Reviews

4yr product replacement, for a great price. Kicks in after factory 1yr(or 2yr) and is a must. Printers break out of no where My last hp printer lasted about 9 yrs and just went out sending a fax.

I love Geek Squad. Haven't had to use them for the printer yet, but have used them many times for our computers. They're friendly and they get done what is needed to fix the problem. I recommended them to my sister and she now uses Geek Squad and is thankful for the recommendation.

Phone call to Geeks was quick. I had a hard time understanding first person who answered, but the local Geek was polite and listened to problem and offered solution. Am testing solution as we speak so i really won't know until 1/2 hour. So far so good. i like the promptness.

The previous printer had a 2-year product replacement and when it died Best Buy replaced it for me at no cost. When asked if I wanted to get a 2-year product replacement on the new printer you bet I said yes.

very perfectional people very fast service and the employees treated me whit a lost respect and canines

Good investment if you protected item fails. Have not had any issues with the extended protection plan.

Well i love my items, because the one i saw its that i received. I will recommended all my friends to Best Buy company.

Geek Squad is the best. I like the convenience of making an appointment instead of trying to be the first one in line.

I always get a protection plan for any large ticket items. You never know what can happen. And they are usually good at repairing or replacing when something goes wrong.

This is great. I had a question about the laptop setup. They were able to answer question and sign on over internet and correct and download something . Didn't have to leave home and return to store. Very helpful!

Geek Squad provides me with the security and confidence that I will be able to get any problems I have with my devices taken care of quickly and efficiently. Peace of mind is a winner.

I am so glad I purchased this along with my new printer. There was a line printing on paper and could not remove it. Took it in to Geek Squad and they replaced the printer no questions ask. Nice! the only thing is I had to purchase a new one to cover the new replacement printer.

I like the comfort of knowing I have GSP and that they always come thru when I need them-sometimes a little bumpy of a ride but they always make sure to do what they can to make the customer happy on some level. Thank You Geek Squad!

Right now, I can only give one star. I just bought the printer 11 days ago. It was delivered Wednesday and I was setting it up Thursday evening. It's defective! Had to take it back and order another one! So hopefully it will get a better rating. I've always used canon and they've always been good. But i am disappointed this printer was defective.

Have not had to use yet but I see this as a great value. I have asked them questions and have got good advice.

I had a printer completely stop working a few months before the coverage was over. The checked out the printer, saw that it didn’t work, issued me a gift card for the original purchase price. Well worth the price

This is awesome can't wait to meet the geek squad i hope their ad v cool in person

Got full credit toward a new machine when the old one died. Just take it to the store and they will do the rest.

Haven't had to use it yet, but it will hopefully be easy to use this service if/when I need to.

Geek squad replacement plans are great for items that they have and keep in stock for a while. I have utilized them for computer keyboard replacement since the bluetooth ones seem to fail for me every 6 months. It's fast and easy.