Customer Ratings & Reviews

Great price for a 5 year warranty. Would buy again

Geek Squad has been super helpful, and always honest. I've never felt like they try to take advantage of me or my situations. I happily added the product replacement to my printer purchase recently because I actually trust that something will get done if I have any issues, which is different from services I have used in the past. Thank you!

I love the geek squad. Just make sure you call and make an appointment first because you may have to wait for a long time. If they are not busy no problem. It is not a waist of money because I have used the geek squad. I did have a computer that was 10 years old. Now I am updated with a new laptop computer. I made sure I still would be covered. Thank you.

Used this warranty to replace a defective printer. I had no issues getting to printer replaced. Basically got a credit on the original price of the printer towards a netter printer. The only problem was dealing with the best buy geek squad person in the call center. Had to make an appointment through the person in the call center. The person at the call center was not knowledgeable and was hard to understand with a heavy accent like the call center was overseas. Once I convinced him that it was unfixable by phone and that I only wanted an appointment with the geek squad rep at my local store it was fine but it took an hour to get there. He kept asking for access to my pc to check my OS and drivers which i denied and tryed to explain to him that if was a mechanical problem with the printer and not a software issue. The printer was grinding and knocking and wouldnt initialize. Once I got to the store the geek squad rep was great. 10 minutes in and out with a new replacement printer. Its unfortunate that I had to deal with the un-knowledgeable person at the call center first. Recommend getting this warranty on high usage items like printers

Best Buy offers the Geek Squad service on their products which when you break the cost down by year is a fantastic value, and trust me, it is well worth it should something happen that an item needs repair.

Went into the store for tech support, talked with Brittany and she showed me what I needed to do to get everything taken care of on a new Ipad I purchased earlier in the day! Fast, knowledable, and friendly help! Geek Squad rules...

I love the coverage and protection that Geek Squad gives to me

nice to know the Geek Squad is reliably on call when I need them.

Protection plan is very easy to use and has zero hassle. Definitely worth it for items you are worried about breaking.

Why stress yourself Go to the pros Get it done right the first time

I brought in my previous printer that was having problems and the Geek Squad immediately offered me a refund which I used to buy a new HP printer right away. I was able to get back to the jobs I needed to finish and print that same day. The service was friendly and efficient.

Its nice to have a piece of mind knowing if some thing go's wrong no big deal. I hope I don't have to use it.

You never know when you're going to need them. Very good protection for your products.

10000% Amazing Geek Squad Service there very honest about ur devices that need fixing my computer battery was donzone an they told me since i had the warranty i got it replaced ..

The staff were very informative and helped with any questions. Easy to get it.

The Geek Squad employees were friendly and very helpful in assisting me. They were very knowledgeable and answered all of my questions. Great team!

It's great when i had issues with my product. I went to Geek Squad they have me a gift card for what I paid and i got another items plus some.

I purchase the protection hopefully will Not used .

So glad I purchased. Will definitely come in handy.

Glad to have a warranty. Soon, I will have to utilize it because it is not printing in color like it suppose to. It will not print blue … Don’t really know how to rate but, I am confident Best Buy will help me. In the past, they have provided great customer service! That’s why I am giving Best Buy 5 Stars :)