Customer Ratings & Reviews

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

Hopefully I'll never have to use my 4-year replacement plan, but it's nice to know that I have the option, especially on a printer. I've used this plan in the past on previous devices, and I've liked the experience in the past. Very easy to use, and Best Buy gets me set up.

After years of experience with equipment lasting a long time, I was hesitant of purchasing unneeded insurance coverage I purchased a all-in-one system in 2020 reluctantly purchased Geek Squad Product Replacement. The printer system was used in a secondary pandemic location and did not see much use. The printer failed within 5 months and it took me 2 months to remember I had Geek Squad coverage. I took the printer in and Geek Squad immediately issued a pro-rated value towards the purchase of a new printer. Fast forward to 2021. An older all-in-one printer at my primary pandemic location finally bit the dust. A quick trip to Best Buy to pick up a new 9015e and based on prior experience, purchased a Geek Squad replacement agreement before I left the door. I have now added a label to these systems noting the Geek Squad agreement number and the coverage dates in case my wife has to replace them in the future.

I purchased the 4 year extended warranty for my new printer for $20. That is $5 a year. Dirt cheap..... If anything happens to this, I can exchange it, or maybe fix it for nothing! Win, win!

They are quick to always assist me with any issue I am having with my computers, its a great service to join

My printer is awesome I can do everything not only the computer I can do it on my phone 100% recommendations I’ll start my own business with this printer ..

They were very helpful and polite and saved me a trip

This couldn't have gone smoother. Walked in (even a little late). They looked at my printer (literally, just looked at it) and asked if I wanted a replacement or refund. Got the replacement. Awesome service! Thanks!

I haven't needed any repairs yet, but the price on this 4-year plan can't be beat. If they can't fix it, they will replace it. What more could you ask for?

always have great customer service when i have to take something in or need help with anything

It was a quick process when I came in with my product. No hassles just down to business.

I have purchased the geek squad product replacement multiple times over the course of shopping at BEST BUY. It has been an amazing life saver, their ability to make a crappy experience awesome is what makes this warranty worth every penny. My first experience with it was over a vacuum. The handle broke and they took it and got me a new one with no issues. Sorted and fixed all in one day. I don't know how many warranties do that, but Geek Squad is by far the best that I have experienced!

I love HP products. This is the 3rd HP printer plus iPhones and iPads purchased through Best Buy. Geek Squad is very helpful and easy for me to understand. You’re the best!

I purchased geek squad to cover a printer that I bought and it was the best money I've spent! I don't get geek squad for many things, but I always seem to have issues with printers, so I thought it would be a good idea. Had to use it the other day, super easy, in and out in five min. They even refunded me 100.00 in addition to replacing the printer because the price had dropped on it.

Always love Geek Squad and their Service Protection Plan. Honestly haven’t seen anything out there which can beat them. Highly recommend for more, if not all, of Best Buy’s products! Will buy again!!

My printer always jams and gives me issues. This protection plan helps to get a new replacement immediately.

Love the 4-year Geek Squad replacement! HP 3301 failed, swapped instantly at Best Buy. Covers more than warranty, perfect for my home office. Solid investment!

The product was delivered intact and as stated. I have has the machine for 6 months and it has hot missed a beat. Could not be more satisfied.

gfood to have , saved me a lot of money on having to by another printer . just took my old one in and they gave me another one free of charge due to the extended waranty

The Geeks are the Geeks. They are a team of well needed knowledge. I don't need them often, but when I do, I am never disappointed.