Customer Ratings & Reviews

I had been to Pottstown best buy geek squad numerous times with my daughters computer and they were clueless. Everytime i would take her computer in they would say they had fixed it and soon as my daughter would try to do her assignments her compiter would do the exact same thing that they supposedly fixed

Geek Squad has always been outstanding. I have had to return things in the past and they have always come through with outstanding service!

The agents tried to fix my previous printer with no luck so they arranged for a replacement that was delivered to my home.

Love the geek squad extended warranties. So easy to call and get fixes. Although sometimes hold times are long but still worth it.

In knowing how electronics don't necessarily last it is good to have an option to replace without the exorbitant cost. The price of the replacement plan was minimal and a value.

I have never seen a four year plan on a printer. The extra peace of mind is well worth it.

Didn't have to use it yet as my monitor is running strong but I'm glad I don't have a deductible if I do have to use it.

It's great to have Geek protection to those product which are likely to have an issue with software. You never know when software stop working. I bought it and used it without any issue.

I don't buy anything without this protection. It is so worth the money to know that if I have something stop working or something to cause my equipment to quit working.

Great value, have had them replace a second printer after it failed outside of the manufacturer warranty. Just wish I did not have to buy a new policy each time the printer is replaced.

have only ever had one problem with the geek squad and that was years ago when they were first starting. They have knowledgable people, and they stand behind the protection replacement.

We always get Geek Squad warranty for large-ticket items since we believe in having insurance in place for emergencies.

Have not had to use this Geek Squad service on the printer as of now.

Haven’t had any problems yet with any of my equipment, so I really cannot post a rating yet, until I really use this service. But for this survey I’ll still give her the five stars.

Price was right to get the warranty. Hopefully won’t need it

Although I didn't think I really needed it, I decided to buy protection just in case. Turns out it came in quite handy. Printer had a glitch and Best Buy swapped unit out with no hassle.

I purchased a router and had nothing but trouble with it. Returned it twice and finally just gave it back. If it wasn't for this I would lost my mind!!

I was very glad to know that my Geek Squad coverage covered/replaced hard drive/fridge repar/computor repair......I will get this coverage every time !

it is the only reason I shop at Best Buy, You can't beat it

Due to Covid I have not exercised this service warranty. I plan to because the electronic item is giving error messages from time to time.