Customer Ratings & Reviews

The Geek Squad Product Replacement plan has literally saved my business from shutting down. With out it I would not have been able to replace my printer and keep moving forward.

Had a problem with a printer covered under the Geek Squad agreement. Took it in and exchanged for a new printer. Money well spent!

Great customer service, My printer wasn’t working right. I brought it back after 2 weeks, I originally bought it on sale $80 off, when I came back to exchange it, it was $130 off and they gave me the difference back. As well as kept the 4 year warranty.

My second HP ENVY printer. I use an HP ENVY PC. I Recommend HP products

For any device that you can get this on, do it! The hassle of not having to send to the manufacturer - waiting and getting it shipped back to you is inconvenient! With Geek Squad, you can get a replacement item if your local BestBuy has the same item in stock, or get credit for the original purchase price (minus cost of Geek Squad) to buy anything else your heart desires!

Love it. Small enough for my counter. Just gets dirty in the blender blade

I just renewed my Geek Squad. I find them very helpful. Sometimes the 1st tech on the phone can handle a smaller issue. If it is too difficult, then a higher level tech will jump in there remotely and handle in an hour or two. I have always eventually had my issues resolved, but their process can be lengthy sometimes because they might say the 2nd tech is scheduled to take remote access in 30 minutes and it ends up being 2 hours. Even though they are handling it remotely and say I don't have to be present, I do need to check their work and confirm it is fixed. In comparison to iYogi, which I used for years.. I might be on there for 2-3 hours, but there are no gaps. The reason I had to stop using iYoga though, is that that absolutely torment you about renewing your subscription. They would start hassling me in March for a subscription ending in August. It was non stop phone calls at all hours, even when I told them they had to stop. With Geek Squad recently, I didn't get any phone calls, just 2 emails telling me my last day. I respected that they respected my time. The other thing I like about Geek Squad I like is that I always have that option to schedule an appointment at their Best Buy counter. Options are good.

I have had terrible luck with printers in the past. Either the ink gets used up way to quick and is super expensive and/or hard to find, or the print quality sucks. I am coming from an eco tank printer that suddenly stopped recognizing my home network. The print quality was garbage anyway. This seems to work just fine right out of the box. Time will tell if she will live up to my high expectations.

Great job on installation. Listen well to customer needs. Very pleased, and left card for any follow-up questions or concerns.

Everything works great. Plus, I love the peace of mind with the extra geek squad warranty. Would buy again.

Great warranty to have no issue with the process real fast and nice.

Absolutely love my Geek Squad product relacement insurrence for my Epson printer. Best investment !!!

Geek Squad has always been it for me. I appreciate all the great customer support they have to offer.

Best squad ever. So friendly and honest about what is needed and best way to achieve it.

Perfect product I love it so much I’m coming back soon for another one

Have been purchasing computers, printers, and appliances from Best Buy since we moved to AZ in 2013. The Geek Squad program has been so helpful, and the return policy has really come in handy. Have not found anything else like it.

I haven’t required this service yet, but did aquire it due to geek squad excellent service in past items. It is worth it.

I think the price was right. But I am not able, at this time, to review the protection since I haven't had to use it.

I always get the Best Buy protection on my electronics. While I am sure over the many years as a Best Buy customer I have spent more on warranties that what they have saved me I still think they are a good deal. There is never a problem with getting a replacement if you need one. My Fitbit HR died 4 times in a year because of sweat from working out. They replaced it 4 times no questions asked!!! Just had a Seagate drive fail and had it changed in less than 10 minutes in the store. I love just having the piece of mind that my stuff will be replaced or fixed if there is a problem. I just wish Apple would still let Best Buy sell there warranty over AppleCare. Apple won't even offer an extended warranty on Beats but Best Buy did till Apple stopped them. I had my daughter change to Bose when her Beats went for this reason. And always great service at Best Buy, Deptford NJ

I must have on any new device that you spend decent money on.. This warranty came in handy on the printer that was replaced because it broke and was out of manufacturer warranty.