Customer Ratings & Reviews

These guys were great at Tuscaloosa store. No hassle and very professional. Great group of people that knew their stuff.

I tried to use it to exchange headphones so I could get a different kind but because I didn't have one little connectir piece or the instruction booklet I couldn't do it. It was kind of annoying at first but then they let me swap out the main portion which was what was broken

I have used a replacement guarantee on a iPad case in the past. I broke twice and each time I was able to replace it without any hassles, great job Geek squad!!

Not much to say about this except that it works as advertised. They took my faulty product and exchanged for gift cards which i used to purchase something else.

I have used Geek Squad many times. If I don’t have time or don’t want to do it...they are always an option.

Always buy the protection plan no matter what! I know it sounds like you are paying a lot but when you have high priced items, you want to protect them.

Having a 2-yr service contract with Best Buy provides the peace of mind we need. Thank you!

Having a 2-yr service contract with Best Buy provides the peace of mind we need. Thank you!

Must have protection. Computer already getting repaired. No problems yet except it take a long time to get it back.

I recently purchased a new front loading washer and a new refrigerator. Due to the replacement cost of these applicances I decided to get the replacement polices. Have not had to use them yet (a good thing). But I think that the cost of the replacement policies were reasonable.

I have had Geek Squad for several years and find the staff and the services very good. The staff is helpful and knowledgeable. The prices are reasonable.

I always get the extra product replacement cause if there is ever a problem they replace the item without any questions.

I have purchased the extended warranty on products from this store before. It was particularly good for my daughter's laptop.

Like having warrantys since sometimes things to die.......................

Don’t hesitate on purchasing the replacement plan. Ive found myself in situations where I would have been out on serious cash had it not been for this product.

Never have any problems with Geek Squad 100% knowledgeable and confident with all our electronics

The protection plan is very handy just in case there are any issues that need to be taken care of

Always try to buy warranty with my products and when I ever have to use it I have never had any problems using it.

i got this for my coud alpha s my cloud flight i had this plan the volume button stopped working and got replaced fast

The value of the warranty is good based on the cost. I don't have to worry about my printer breaking prematurely.