Customer Ratings & Reviews

Don’t doubt geek squad service. I’ve had it for different small appliances or electronics. It’s an easy way to just bring in the problem item and be exchanged for a functional one. Easy peasy lemon squeezy. Don’t forget to add it on your purchases!

Excellent service and professionalism great recommendations.

Hard to say goodbye to our over 5 year old printer that was a great printer but, due to a hurricane dropping a tree in our home and us unable to get to the copy machine, the inkjet printer sat for months and the ink dried up in it. This had me considering a laser printer so, I bit the bullet and got one. Now, for 4 years, I'm worry free. I know I'm protected if this copy/printer has any issues. I've had electronics go out on me within only a few weeks, months and a year. The only time I didn't get a protection plan was for the one a couple of weeks. I even threw the receipt away! Lesson learned!

Have to send it in for any repairs. Major drawback!! Read your warranties limitation.

Excellent performance. Would definitely recommend. Has saved me hundreds of dollars in ink.

Im not gonna worry for my printer for 4 years with this protection, very happy with this extra coverage for cheap.

I feel confident with purchasing this added protection that covers my printer from potential damage as things happen and I know that I have extra coverage for incidental accidents and unforeseen occurrences. I highly recommend.

Geek squad personnel are extremely knowledgeable and professional..fast response for technical issues

Haven't had any issues. As long as you make an appointment, it's quick and easy to have any questions and/or repairs made. The Geeks have been helpful and friendly and explain things in plain English so a non-geek can easily understand them.

I have been nothing but happy with this headset. I use it to game with my husband and his sisters on the weekends and it has great padding and is extremely comfortable, meaning that I can comfortably play for hours without feeling the need to stop to "rest" my ears or let them breathe. The controls for volume, mute, and power are big and easy to activate without searching or thinking, which keeps me in the game. And, while I'm no audiophile, the sound quality seems excellent. The only potential drawback I've run into is that, depending on your head's shape, the headset might slide forward if you look down quickly. I have had this happen on occasion, but my husband complained about it a lot when he tried it out. Overall, I would buy this headset again. In fact, I have.

Technicians are very knowledgeable. They are always very professional and respectful. I appreciate their willingness to help. Thank you Geek Squard for your time and consideration.

they fixed or replaced any thing i had bought from them just one idem i had and i buy a lot of stuff from them and will buy more

I am not very computer savvy..... I am able to ask questions and get help any time and am confident in their service if I need anything having to do with my computer's. The Geek Squad Service was perfect when I purchased my new iMac last year. A Rep. Came to my home and "HOOKED ME UP" with no problem. I will always keep the service. It gives me confidence to purchase future electronic's. Am 78 years old and NEED this service. Thank you, so much!

The printer prints photos great and the plus is the ink lasts awhile.

I have never trust any other stores warranty. I always tell people when you buy something from somewhere else, go to geek squad and get a warranty on it. Geek squad has never let me down.

Always purchase the extra warranty...........it never fails to break just after the original warranty expires!

They were super helpful, very knowledgeable!! A+++

Geek squad is good if you need to use it so go ahead and get yourself geek squad better habit than better not

The return policy is fair and Best Buy has never given and issue to replace a part yet. I have returned things for as simple as the headset ear piece cracked and is falling apart to more complex things as The pc is having odd issues. Best Buy has never given me or anyone i helped trouble. The only issue is stock alot of times you will buy a headset mouse ect and go to return it wanting the same product you fell in love with and find out it is no longer carried. It can be bit upsetting if you fell in love with an item that you cant get that item back less then a year later in some cases. Other then this though its a great program. ( ps the stock thing is really not Best Buys fault its just a nuisance when it happens they are very accommodating to try and help though)

I had bought a printer and added the protection onto my purchase. Let me just say, that was the best thing that I have ever did. They were super helpful and I was able to get my problem fixed asap.