Customer Ratings & Reviews

I was having problems with my tv and geek squad came and took care of it they were very professional. Great service 5 stars

The Geek Squad service is an added value to my purchase.

Glad I have it, and will have no worries. I always purchased this.

I have not used this warranty as of yet, so i cannot write a review of it.

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

Makes no sense to not buy the extended warranty. Anything goes wrong and Best Buy replaces the device. No questions asked.

Always good to have this and is not very expensive to have. I have had very seamless experience in past for products i had issues and had geek squad protection.

Sales Representative was very helpful and knowledgeable about the product. Sales Representative was patient and did not rush me or pressure me to purchase.

Good insurance that my new printer will last longer than the previous one or be replaced if not.

The $5 product replacement plan is worth the cost of replacing the printer if needed over the next 4 years.

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

Worth it . Geek squad is there to figure it out . If you can’t

I purchased a Four Year (4) Geek Squad maintenance agreement to protect my new CANON INKJET Printer. The agreement was low cost in my opinion, and I know I will be protected from breakdowns.

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

This is a must have something you really need it comes in very handy and highly worth the money and I will Renew it every time it’s about to run out anytime I have the opportunity for geek squad total protection for geek squad service I get it it’s something I think as I said it’s a must have and you really want to buy it comes in handy saves you money and it’s just something that if you don’t get your wish you did

Professional and equipped to handle situations when come up.

The printer I just bought kept jamming and not printing right. This service replaced it no questions asked. Thank You Best Buy!

I feel comfort in knowing that I have the back up of the Geek service.

Sounds good. Hopefully I won't need it. Price seemed OK.

It's always good to have a backup plan in case something fails. Better than shelling out for a new device or for repairs.