Customer Ratings & Reviews

Geek Squad Product Replacement. I may have to use it on a product that I did purchase because the item doesn't seem to be working as well.

My computer stopped working properly and I had work files that I needed to work on but could not access. I called Gee Squad and they were able to access my computer remotely and fixed the problem quickly! They saved all my work files and got rid of virus!

Pleased to have bought the product replacement on my tech products like my printer because you never know when something will go wrong. I have had products go wrong and luckily had the product replacement warranty and either had it repaired or replaced. Saved just in the headache of worrying about it if nothing else.

Printer is fast! I can be anywhere and print from my phone, due to Wi-Fi! The USB port is a convenient option to keep things organized without the need to use a computer! Awesome!

This warranty has worked out great for me on a Netgear USB Network adapter. They have broken 3 times and every time they give me another one. It is just a hassle as it is a hour one way and you always have to wait in line and don’t forget to bring your receipt.

After getting the runaround from another gaming headset producer for a warranty replacement on a malfunctioning headset, I decided I'd buy the protection BestBuy offers - 2-Year Geek Squad Product Replacement for my replacement headset. Now I can simply go to my neighborhood BestBuy if there are any problems.

I haven't had to use this service but feel it was good choice.

Thank you, GEEK Squad! You are the Best! Always there to help and answer questions.

We bought this plan when we got a printer. Almost one year a printer didn’t work properly. We took a printer a costumer service at Best Buy and showed them this plan. We got full refund and also bought new one. We really are happy with this service.

Would always buy the Geek Squad coverage since Many Many Many times it is used before it expires. The cost is always a great investment for me... since it is alot better than buying the product again in less than 2-4 years.

I purchased the GEEK SQUAD 2-YEAR Geek Squad Product Replacement Plan at the time of purchase of my Canon Pixma TR8520 Ink Jet Printer. So far, I haven't had any problems with my printer and haven't had to avail myself of the Protection Plan.

I had to wait two weeks to get an appointment, but the staff was knowledgeable and recommended a product to replace my laptop that could not be reoaired.

I'm not usually the guy to recommend these plans, but on headphones (like mine), I'd like to know I'm covered for the next 2 years. Bought a refurbished set from a different vendor and they went kaputt in 3 months, all the money down the drain. This gives me the confidence that they'll be covered and for $20, well worth it!

The Greek squad team was the best Long, Byron Long I would recommend this store to anybody

If you need them, don't call the store, because they will give you a 1-800 number to call. If they can't take care of it over the phone quickly they will want to send out a tech which will cost you $$$. Best thing to do is take it back to where you bought it and let them fix it or replace it in store. that way it costs you nothing. It is worth it to have the insurance and it doesn't cost much so always go ahead and get it.

Must have service for you purchases. the replacement and repair process is very simple and have been getting these with all my best buy pruchases and have been happy so far. Already used it 2 times for my open box items and woul recommend

Thus has saved me so much worry and time! Printer wouldn’t take ink refill. Took it down . Boom. Got new printer!

I’ve used geek squad before and they were awesome with getting me a new phone

Honestly when it comes to geek squad, its one of the best protection plan you could add to your item, everything is directly thru best buy don't have to call customer nor go thru the hassle

Very Satisfied with this purchase... Enjoy all the features of this product. The printer copy, scan, fax and of course print... When printing in color, the pictures are vibrant. I would highly recommend purchasing this item. Very pleased...