Customer Ratings & Reviews

Whenever i have a problem with a product from Best Buy, Geek Squad Protection Plan either repairs or replaces it. No Problem.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

Good backup and service to protect my equipment. I have it for multiple products I bought at Best Buy, a great source for equipment and service. Not sure how I would photograph the Geek Squad. Go to the store and get a group shot??

I buy this warrantee for printers and have yet to have problems with the exchanges. Printers do not seem to last long for some reason, and I have used this service for the last 3 or 4 printers I have purchased. Usually for the difference between the reimbursement and the trade up price for a better printer.

One of the perks of making a purchase from Best Buy is The Geek Squad protection I always get the protection plan on any Best Buy products that I purchase

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old

The agents at geek squad were super helpful, and got me everything I needed in a very fast manner. Thank You!!

Love them, honestly the best service you can get in a store! Always so professional and friendly and knowledgeable! Always can rely on them and the services they offer!

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

Awesome!!! It good and great at the same time Geek squad helps you get everything ordered in order in my office

You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.

I purchase frequently from Best Buy. Sometimes I purchase the Geek Squad protection, sometimes I don't. Sometimes I have to use the service and sometimes I don't. I guesstimate how long I plan to own the device and if I'd rather save my money now and get something different should the device have issues. No right or wrong choice. Life's a gamble anyhow.

Hopefully, I won’t have to use this, but if something goes wrong, I feel good about this back up service.

THE BROTHER PRINTER IS THE BEST INVESTMENT I EVER MADE. IT PRINTS BEAUTIFULLY. THERE'S NOTHING LIKE IT. I LOVE THE TONER BECAUSE IT BEATS THE LIQUID INKS 100%. IT PRINTS BEAUTIFULLY!

Good warranty will always buy with Best Buy ! They hold up there warranties !

Warranty Best in the game Love my printer always running to help you with any of your returns

I am so happy that I purchase this extended warranty through the store, and it was very affordable. It is definitely worth getting the warranty with certain types of products, and in my case it was my Canon printer. For some reason, I have the worst of luck with buying printers and then shortly thereafter, they malfunction... So this was the best solution I can think of to protect my investment. Very happy!

Have not had any issues with anything I've purchased at Best Buy, We get the Geek Squad for peace of mind. They have help beforehand via phone when we've called them.

I like this service because if your product cannot be repaired by the technicians you can get a replacemet

Didn't need to use the replacement. Did need Geek Squad help and they gladly helped me find the answers to my questions and were very helpful. If I hadn't purchased this then I could have been charged. I am not suggesting you need to purchase this on all products. I sure don't, but some things it is crazy not to purchase this extra warranty.