Customer Ratings & Reviews

As I've mentioned in other reviews, Geek Squad replacement plans are the only way to have peace of mind. I do not generally buy "add-on" plans like this from other companies but Best Buy makes it so easy to "fix" the headache of having technology go bad that this is a MUST HAVE in my opinion. Get this, and have peace of mind.

I wanted to upgrade my computer from ROM to read and write ROM. Unfortunately my computer only took HP parts for my model. The agent gave me the info I needed and what HP would ask for. I have it ordered and will be taking it in to the Geek Squad for installation. I have been a customer/member of Geek Squad for about 9 years - great and helpful bunch of agents.

This is a great deal on printers. It's not worth replacing the ink so u just buy new printers for a few bucks i can just get a new printer in a few years.

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

They couldn't help me. Couldn't suggest a different printer for my needs. I need to printer 11x 17 paper. They were unable to try to find me what I needed.

Never had the chance to use it. When I did they were no longer working on computers in the store. I could not be w/o my computer for the length of time they would have it. I had & have been working on Insurance miscellaneous claims from Hurricane Micheal 10-10-2018.

Geek Squad has been my salvation. No matter what happens they have a quick and easy resolve. This is like no other - Thank You.

I love the replacement plans at Best Buy. I’ve been buying the replacement plans for probably the last five years and whenever there has been a problem there’s never a hassle they take care of you right away and if the item is not in stock you can always upgrade and get the next level item paying extra or just wait until the item comes in stock. It’s my MAIN reason I shop at Best Buy verses Fry’s or other places.

We were expecting some carry over on the Geek Squad warranty as the unit that went bad was only a few months old. Then we found out we had to purchase a whole new warranty on the new unit as the old one refunded our price on the bad unit. Would have been nice to have got a discount on the new unit for no longer than it had been in service. But as this was the only unit in the store we were told no discount was going to be given to us. Now that we understand the Geek Squad warranty more, we will ask a lot more questions before purchasing it again

I always purchase the service plan when I buy a printer. I have gone through quite a few printers over the last 5-6 years because I do a lot of printing and it has saved me quite a bit of money. When I do have to replace one I have never had a problem using this plan.

Got a 4 yr replacement warranty on a Smart Tank 5000 for a great deal. All the printers I've bought over yrs this has to be worth 35.00

To have protection when you needed it is a must. I enjoy the seamless renewal process. Once it is set it will automatically renew each year. Another great feature is when you purchase additional electronic equipment. That equipment is also covered. There are other perks, discounts and incentives for the customer that make having this service a great bargain.

You never know when something is going to break. For less than a StarBucks latte I was able to protect my printer purchase. My daughter is a teacher and has a limited school budget for paper and ink; having her own printer make ensures her students get the necessary handouts, no matter the school budget. If her printer breaks, her students won't suffer and she can give them the information they need, even if it is out of her own pocket.

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

Must buy when purchasing expensive items incase of a malfunction or mishap geek squad is there to help you.

Bought the plan for my HP printer and glad I did. Printer went out after a few months...no issues with the new model so far.. Best buy staff replaced for new model with no complains or questions. Plan is high priced for some items like TV's and laptops but well priced for other items like this.

We decided to give this service a try and we are glad we bought it. The computer we bought with the plan started having problems right away. I had to take it in several times, but the problem could not be fixed. Finally they offered me a new computer. We have take our other computers, laptops, tablets in for tune-up. Never were we charged for any of these.

Just incase my husband lose anything or my printer started messing up, its best to have so you would've have to purchase idea again.

My agent assisted me in everything i needed set up. Fast courteous and professional! Love the Geek Squad!

Geek Squad is absolutely fantastic with support and replacements, they've been on top with every issue I've had, either providing store credit or offering a complete replacement with no charge.