Customer Ratings & Reviews

This has saved my butt on 2 occasions now. I had it for my laptop which at 3 months old, got knocked over and shattered the glass. I also used it with a 6 month old printer and was in and out the door with a brand new printer within 10 minutes. Definitely worth the $$$ spent.

So glad to have this coverage. I am always happy to know they are there in case I have a problem with a product I purchase. Good deal for the money.

Geek Squad employees are so up to date on everything in the store, they can pretty much help with anything. I bought a printer and they helped teach me how to set it up even before I got it home.

I have had Geek Squad for several years now. It is the best service at a great price. I have used it multiple times for different reasons and not paid one dime for any of my issues. It is insurance that if anything goes wrong, it will be fixed for free. Love Best Buy!

I purchased a netgear Night Hawlk and it went bad. the routher was never right it was so bad, but Geek squad took care of it I got a new Linksys that I usually purchase but salesperson talked me into the Netgear found that my new Linksys was making my internet screem so fast

So far, we haven't had our Logitech - Create Keyboard Case for Apple iPad long enough to use the warranty protection. When dealing with Best Buy being they are a stand up company we have never had any issues when it came to using our warranty plan purchased from them.

Have had to use the warranty one time. It was a breeze

This is definitely a plus to get, since it protects your investment from breaking down to keep you going on with what you're doing.

They couldn't help me. Couldn't suggest a different printer for my needs. I need to printer 11x 17 paper. They were unable to try to find me what I needed.

I was told square trade will need original receipts etc which may be hard if item was purchased a while ago. With geek squad I just walk into the store with my old item and they can pull up my records. Only caveat yes it’s a lot more costly than square trade!

Geek Squad is Amazing!! I have a small business and they have helped me set up virus protection on my computer. Fixed my printer issues when it wouldn't connect with my laptop. They are wonderful and patient. Well worth it.

I have three boys and as tou can imagine they destroy everything even without meaning to. So this saves me from having to spend hundreds on broken merchandise when i can just walk in verify my purchase and boom i got a brand new one. You all need this to be added it will save you too.

Geek Squad is easy to use and get repairs done. Never have any issues getting a hold of them.

My last HP printer 'survived' over 4 years with no issues. Earlier years, however, were hit-or-miss on duration. I bought replacement plan to be safe: very inexpensive plan to purchase, good for two years. When my HPs have had problems in past, it was within 12-18 months....or never.

We have not had to use this product replacement service and hope that our product last for a long time, however, the customer service department was really great in suggesting that we purchase this for our appliance. Glad we did.

Helpful for repairs, and installing screen protectors on tablets and cell phones.

Have not needed to use. Hope I never do but it gives me the insurance I need.

I did not use for now, I hope this was a good idea if I need it

The peace of mind knowing that my investment is covered for 4 years is priceless!

This coverage is a must! Simply knowing that I have product replacement coverage through this Geek Squad offer is a very helpful service. I know, and am aware, that at any time I can contact Geek Squad and I will be able to replace all applicable product problems.