Customer Ratings & Reviews

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.

I paid a minimal amount for a product replacement policy and so glad I did. My new printer broke after only 2 months. Just brought it back to the store and they replaced it immediately. The only downside was having to make an appointment with Geek Squad to set the printer up with my computer. So had to make several trips back to the store.

I have always purchased this protection for items purchased at Best Buy. If they can't fix it, they have given me credit toward a new purchase in the past. Fortunately, I have not had to use it on my new items purchased but I know I can count on Best Buy to repair or credit me toward a new purchase.

Now that most electrical products are recycled rather than repaired it's good to have protection for 4 yrs and this replacement coverage is the best way to go.

use this for all purchases. great value for service you pay for

Like come on.. you wanna waste time mailing stuff to the company for warranty replacement when you can easily waltz to Best Buy and replace the product in a heartbeat and enjoy the stuff you purchased in the first place? They never failed any customer! They will be there to make sure you get what you paid for they are quite good at that!

Obviously and fortunately I haven't used the protection service I purchased for my printer because everything's fine. But I keep loyal to Geek Squad services and protection plans since like '05 or '06 because they really are the best, and best value.

Your agent came and helped with our sound on the TV, installed the new printer and made sure all was working properly. He was very nice and friendly and answered all of our questions.

I got the geek squad service as assurance for my 14 yr old. He can be rought sometimes and I feel this service will give us a piece of mind in case something goes wrong. Get it!

perfect all around very nice that is why i shop BestBuy

I don't usually buy extended warranty or protection plans on anything I buy. But this is a service I can't live without. I use my computer/laptop a lot, but I'm no expert. Every few months (over the phone) I have the Geeksquad clean it up and it runs better/faster. If something happens and it needs a new part or I crack the screen, it's free parts and service. Best bang for my $$$$$.

Best customer service are so kind and they resolve my problem very quickly

After buying Forza Motorsport 7 Digital Deluxe Edition - Windows|Xbox One & a 6GB GPU for my PC so that I could run Forza because the game requires a least a 4GB GPU, the Geek Squad helped solve the new GPU wouldn't work on my PC. They found that I needed a different GPU that was compatible with my PC's system. Good work by the Squad.

They are always there when my wife and I need their help.

The service with geek squad I would always buy. The ease of use and the knowledge backed by fix or replace is excellent. I had to dock them though with the Corona virus they made no concessions. They couldn’t come in to do any work for 5 months and counting but wouldn’t extend or discount. Sure we were covered but when you’re in high risk and keep everyone out... a tv or computer is not critical. They should have given some courtesy ... free money for them for 5 months. Recommend only under normal circumstances.

I’m very satisfied with this purchase! I have had no trouble with my new printer!

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

I love geek squad because they are able to come and look at your items if there’s a problem with any of them

I love Best Buy they have everything I need, good prices as well my son got the switch oled there thanks

They offered me protection service for my products, which is important for the customer to know that they can count on additional protection for their products