Customer Ratings & Reviews

the best thing about best buys product replacement warranty is the instant in-store replacement. I have used this many times over the years and it never fails - a new replacement item same day. Amazon may have cheaper and longer warranties, but they always require mailing in the defective device, which means you have to wait.

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

This was purchased for a small business. It was a great buy and does everything I needed it to do. Fast print. Clear copy. Great fax option. No issues!!!

Haven’t needed to use it yet, BUT it’s piece of mind knowing it’s covered for an extended time. As with anything that has moving parts, make sure you get coverage for things like this.

They remotely troubleshoot my concern on the laptop that I recently purchased and it's now working fine. And I was told that if ever I encounter any problem with my purchased items and it's not fixed. They will definitely replace it with a new one.

I got a gread deal having geek squad for two years. I havent used it for my printer yet but i know they are reliable.

While I used to just buy a new printer when the old one died, the replacement cost was under $100. Now that printers are way more expensive and seem a lot more complicated, I just feel safer knowing that I'll get mine repaired or replaced if anything happens to it.

Adam was the BEST sooo professional and kind and sweet and diligent in ensuring the system worked, he deserves a BIG raise!!

The geek Squad protection is inexpensive and worth it. I called in to get information on my device and they helped me right away, great customer service.

4 year replacement option is awesome! Geeksquad makes a replacement an extremely easy process for the consumer!

See my review about the printer I bought and return on the same day. What is going on with inferior items being sold at Best Buy. I seen to many items being returned from televisions, Microwaves and Printers. I have been a long time patron of your store not just in New York but in the United States.

Geek Squad is a great product replacement to purchase. I have been using them for years with all my electronic purchases. It's worth it and I have saved hundreds.

when I bought the new Canon printer, it was recommended to get the 4-year Geek Squad coverage that covers repairs. If it can't be repaired another printer of the same quality and value would be given as replacement. This coverage is al.ist $10/year and made perfect sense to me. That's why I got it. Recommend it.

I loved how friendly and supportive the employee was. Greatly appreciate that I was convinced to get insurance on my appliance since I will be replacing it soon

I always find value in the Best Buy warranty. Highly recommend

Haven't had to use it yet but it is priced good. I have purchased the Geek Squad before and liked it. Good pease of mind.

I always love their coverage. It's the best so far

I generally trust myself with devices, I also don't have kids to worry about or untrustworthy roommates. If you think there's a hazard based on your environment or how you plan to setup the device, while it's not fun to shell out extra cash, it may be something you need down the road to not spend even more cash.

I had meant to write my review at time and unfortunately forgot. I believe the Sales person’s name was Eric. He was with the Geek Squad. He was extremely helpful and prevented me from messing up my computer. I really appreciate good service because I do not tolerate rude sales people. They should be in the back office if they can’t deal with the public.

Purchased replacement policies on both a DSL modem and a wireless router. Not much $$ for the additional two years' coverage - especially given the track record of DSL Modems. Turned out to be quite handy when the modem did fail, and I was able to replace it easily. They even replaced the replacement warranty, since the modem failed early in the term. Thanks, BB! Having said that, this product may not be suitable for all purchases. As with anything, do your homework on the covered product your purchasing, and determine for yourself if the additional outlay for the extended replacement warranty is worth it or not.