Customer Ratings & Reviews

On items that can break easily you cannot beat the warranty. I buy a lot of expensive electronics and I buy the warranty and have had 3 issues over the last 12 years and the replacement was instant. And if you are an elite plus member they even refund you warranty money if you do not replace the item

Protection plans are always a Bonus. I would never purchase a higher priced item without receiving a protection plan.

The printer is nice, I've had for 1 yr so far and upon my moving the print head isn't printing the magenta. I actually really like the features of this printer and the printer quality is okay.

We find this worth the money so far. Since we have limited space we were concerned about items fitting. We were able to have someone come to the house to evaluate space and options. Jeremy was awesome and helped through the delivery process.

The one time I had to use this, I'm happy to say my product was replaced right off—so it works as it says on the tin!

Purchased to cover my first laser printer. A Canon MF644Cdw. Haven't had to use it yet, but sounds like it pretty much cover's everything short of gross negligence. Better keep the box. Bring it in for any reason and get a replacement or your money back. Sounds pretty good to me.

Great customer service, it's nice to have the peace of mind knowing if my product has any issues the Geek Squad is only a phone call away.

Used Geek Squad Protection for a printer that I purchased recently. The protection was very inexpensive but turned out to be very valuable. The printer wound up having some time of error after a firmware update. Once it got determined that the printer could not be repaired, the process was easy to get the printer replaced....very happy!

Works great, prints fast and wi-fi is awesome Easy to set up , takes up small space

A Geek Squad replacement plan is a necessity for all tech-things. Specifically because this plan keeps you from having to spend the same amount of money over and over again. I feel confident, knowing that if my product is to fail for what ever reason, the replacement plan will get me out the door with something new that works.

This is the best thing and reasonable price to purchased. Especially when you have kids and teenager. Not only that but things that easy break. They just pull up your account or have your receipt. They just replaced it for you. Really simple and your cover no longer active when it replace once.

The geek squad team was excellent in setting up my tv. It was a bit complicated because my previous system was set up with a sound system that needed to be removed. They were very professional and knowledgeable. They took out an old, very heavy tv. All Covid precautions were employed.

The Greek squad team was the best Long, Byron Long I would recommend this store to anybody

Why wouldn’t you get this? Best Buy stands behind their service. Beats just about any other retailer in that regard. Especially if you’re buying something with questionable reliability? Save the hassle down the road, and just invest up front in some good coverage.

I purchase Geek Squad support for all the products that I purchase at Best Buy if it is available. They have yet to let me down when I need them the most. Well trained and very knowledgeable staff. I highly recommend purchasing Geek Squad Support for your Best Buy purchases!

I purchase Geek Squad support for all the products that I purchase at Best Buy if it is available. They have yet to let me down when I need them the most. Well trained and very knowledgeable staff. I highly recommend purchasing Geek Squad Support for your Best Buy purchases!

I always purchase the Geek Squad product replacement for any purchases over a couple hundred dollars. It's a good investment as it is a fraction of the product price, and it more than pays for itself whenever I've needed to have something repaired or replaced.

In person or online they are the best! They’ve always been super whenever I have a problem and need something fixed or solved. I’m pretty sure some of the questions I have are justified for eyeball rolls but I have not had that experience - they are professional and they sound professional.LOL!

Have not has to use them except once in store for a special cable. I am a computer person so not need them much

The gentleman that was sent out to install and the televisions were very good they knew what they were doing there quite professional and help me out. Very good people I enjoyed the Geek Squad people a lot I trust them.