Customer Ratings & Reviews

Honestly when it comes to geek squad, its one of the best protection plan you could add to your item, everything is directly thru best buy don't have to call customer nor go thru the hassle

You can't go wrong with buying this Protection Plan! I now buy it with EVERY purchase since my 70" TV screen went out. They came out within 24 hours to replace it!

It is very helpful to have. When I have had an issue they are easy to get in contact with.

You can't go wrong with geek, saves me lot's of time, these guy's are really awesome

After getting the runaround from another gaming headset producer for a warranty replacement on a malfunctioning headset, I decided I'd buy the protection BestBuy offers - 2-Year Geek Squad Product Replacement for my replacement headset. Now I can simply go to my neighborhood BestBuy if there are any problems.

Haven't had to use it yet, but it's peace of mind knowing it's there.

Got full credit toward a new machine when the old one died. Just take it to the store and they will do the rest.

Geek Squad is the best. I like the convenience of making an appointment instead of trying to be the first one in line.

Haven’t had to use it yet. I’m not sure what else to write but there is a 50 character minimum lol

Very helpful. A must for people with limited knowledge of computer tech.

Mounted TV and surround sound and my husband is a very happy camper

This protection service has been more than beneficial for me throughout the years with regards to equipment for my business. By having this protection for my major electronic items, it has saved me a whole lot of money in repairs.

The Geek Guys (they happen to be male) were outstanding. They understood the issues, spoke fluent old person, and set up my printer, made sure it connected with other devices and left me with a feeling of confidence in their service and the product.

Always get a warranty regardless if I use it or not. Protection

Very nice printer. Got a very good deal. Need to find out how long the ink lasts

I'm not usually the guy to recommend these plans, but on headphones (like mine), I'd like to know I'm covered for the next 2 years. Bought a refurbished set from a different vendor and they went kaputt in 3 months, all the money down the drain. This gives me the confidence that they'll be covered and for $20, well worth it!

SIGNED UP FOR A MEMBERSHIP TO HELP ME WITH MY SCANNING ISSUE WITH MY NEW HP PRINTER. THE GUY DID EVERYTHING I HAD ALREADY DONE AND I TOLD HIM THAT I NEEDED TO SCAN FROM MY HP APP. AFTER SITTING THERE FOR AN HOUR HE SAID OH YOU WILL NEED TO CONTACT HP. HE LOADED A SCAN OPTION ON MY COMPUTER WHICH I HAD BEFORE IT WORKED ONE TIME AND NOW WHEN I TRIED TWO DAYS LATER THAT DOESN'T WORK EITHER. I FEEL RIPPED OFF AND MY ISSUE WAS NEVER FIXED. NOW I CAN'T SCAN AND HAVE TO CALL HP IN THE END. I'D REALLY LIKE MY MONEY BACK AS THIS WAS A WASTE OF TIME AND MONEY.

Not much to say about the warranty's. They stand by their products.

its good i was upset coz of Noobie Manager in Paramus NJ , but i love this service.... anyway i reverse what i said against company but this Manager has to go... Best Buy stay with us and hire better managers with better understanding

Well i love my items, because the one i saw its that i received. I will recommended all my friends to Best Buy company.