Customer Ratings & Reviews

I always liked the Best Buy coverage policy. It’s pretty simple...bring the defected one and take a new one if they can’t fix it. I am very happy with how they do it seamlessly except one incident when they had some issues finding my receipts in the Best Buy account for a particular item and I stayed there for over an hour to resolve it.

I bought a Cannon printer for my business. I use it to make flyers, posters, business cards and post cards for my customers. Has GREAT color quality and clarity and my customers love the quality.

I LOVE this program! I've bought it on most products, it's such a hassle free way to replace damage or bad quality items. Provides piece of mind.

Planned obsolescence, you name it...things go wrong. Be smart. Penny wise and dollar foolish is not for technology! Protect your investment. Best Buy stands behind its Geek Squad protection plan. And, so do I.

Haven't had to use it yet, but the piece of mind you get knowing you are covered should something happen is nice. I always like to cover big purchases just in case something unexpected and costly happens

It’s always good to keep your products insured. I haven’t had to fix anything yet but my hope is that the tech team will be good.

The best warranty around i always get the warranty i have hundreds of them and if something brake or not working right it is easily replaced, please get the warranty when buying from bestbuy it's worth it

The best warranty around i always get the warranty i have hundreds of them and if something brake or not working right it is easily replaced, please get the warranty when buying from bestbuy it's worth it

My printer stopped working after a year and with this service I was able to get a new printer. Also, service is super for computer issues as well.

Working in a small satellite office a thousand miles away from our head office and having no IT support, I use the Geek Squad to help me through those times of 'crashes' and other technical issues. I have used them on the phone and in person. They have saved us many times.

The best part for laptops and I recommend you to get it

I purchased the repair or replace policy from the Geek Squad for very little extra. Just good to have a back up for repair or replacement if printer causes problems after it is out of manufactures' warranty of one year. Purchase includes 2 years replace or repair.

Have not used it thankfully, but at least i know i still have it in case it breaks down

I used them mostly for information and instruction. There were quite friendly. I just was not aware you had to make an appointment to actually speak to an agent at the store. I know now and will continue using the group.

Easy enough. Ten dollars protects a drive with lots of moving parts and lasers and tons of stuff that can go wrong for 2 years. Well worth it. I dont do the extended warranty often but for this it was a pretty easy decision. Saves to my bestbuy card so i dont have to keep anything.

When my print heads were no longer working correctly they replaced my printer with a new one as the geek squad does not fix printers with this problem!A new printer after only 11/2 years with the old one was a good deal!

Always a good thing to have Extra warranty. What's a couple of dollars.

The Geek Squad are very helpful and they know their business. Have used them many times.

Geek squad always take care of the customer problems and they are very helpful and professional

Have you ever bought a product that worked great until the day after the warranty expired? If not, you are lucky! Well, I'm not that lucky. I have had this exact thing happen to me several times. Now, I ALWAYS buy the offered Product Replacement if it is a reasonable price.