Customer Ratings & Reviews

Awesome service great product great service I would buy again and again

Love the peace of mind with Geek Squad on my side.

geek squad has served me well in the past and continue to be helpful

Haven’t had to use it yet, but nice to know it’s there.

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

great working with them . did everything they promised

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

I depend on Best Buy’s to make a defective product right, I am Thankful for Best Buy’s, Thank you .I Tell everyone about how great and dependable you all are, you make my life so much easier, when I have a question, you have the answer, I am very proud to be a Best Buy’s customer and I give you all the highest rating of any company I have default with, when you installed our Large TV you were fast and efficient and knowledgeable, keep it up Best Buy’s, One more thing the Ocala FL Best Buy’s the people are so friendly and they don’t hesitate to offer you help, definitely try them out.

I haven't needed it yet, but Its good to have around.

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Great bunch of people. Very polite, and very knowledgeable.

Ease of mind at its best. Verry helpful. And with your digital reciept, very fast help

I like that I get piece of mind with my new purchase

My printer had a malfunction that was not operator level to fix. My warrantee with HP had just expired a month earlier. The Geek Squad tech plugged it in, found that it wasn't something that could be repaired, and when the same model was not available, provided a gift card for the replacement value. I was able to replace the printer with a slightly better one with little coming out of my pocket. I was very satisfied with the service I received.

If you want to protect your investment because your budget isn't what it used to be (thanks inflation) then the extra cost of this product replacement is something you should seriously consider. I have had to use this policy once before, on a DJI gimbal I owned. After about 2 years, it started to act up, and for all intents and purposes, became useless. I took it back to Best Buy, and within a week I not only had a replacement at no additional cost, but the gimbal I received was the latest version. Definitely worth the money!

Used this warranty to replace a defective printer. I had no issues getting to printer replaced. Basically got a credit on the original price of the printer towards a netter printer. The only problem was dealing with the best buy geek squad person in the call center. Had to make an appointment through the person in the call center. The person at the call center was not knowledgeable and was hard to understand with a heavy accent like the call center was overseas. Once I convinced him that it was unfixable by phone and that I only wanted an appointment with the geek squad rep at my local store it was fine but it took an hour to get there. He kept asking for access to my pc to check my OS and drivers which i denied and tryed to explain to him that if was a mechanical problem with the printer and not a software issue. The printer was grinding and knocking and wouldnt initialize. Once I got to the store the geek squad rep was great. 10 minutes in and out with a new replacement printer. Its unfortunate that I had to deal with the un-knowledgeable person at the call center first. Recommend getting this warranty on high usage items like printers

The geek squad are knowledgeable in the products they serve.

The sales rep made an excellent choice for us!!!!!!

Sooooo user friendly. I set it up in minutes and connect to multiple devices.

The customer service in Menifee are VERY knowledgeable!