Customer Ratings & Reviews

I always try to take advantage of the Geek Squad product replacement plan. I like being able to return an item if it goes bad without the hassle of shiping it off to someplace . Over the years I had to replace several products after they had gone bad and it was no problem to go into the nearest best buy and at times get the next generation of a product out if the model that I was using was no longer availble. So yes for me paying a few extra dollars was worth it. The only time that I might not pay for the extra protection is when the coverage that I am trying to get is close to a hundred dollars for the item, such as some tablets that I have bought, however that might depend on the item because I got coverage on a washing machine and a dryer at one time and although I may not have to ever use it at least I know that I am covered and for me that makes it worth the peace of mind that I will get. So in conclusion you have to way the risk that you are willing to take and for me it has worked out well over the years and I have no complaints.

Excellent service. Have used it a couple of times. No questions and fast service.

Must get with any purchase , love it and easy to warranty any item.

Agent was knowledgeable and fixed my problem within an hour.

I sure could use a $400 gift card to bad I couldn't of used it today ordering my New phone

Tablet broke and they replaced/repaired quickly. Definitely recommend

The agents helped us out with our phones . Great customer service like always and fast too. We love our local geek squad they are always great.

I purchased this in case anything happens to my new laptop because I had bought a laptop that was very expensive before and my cat jumped down from the window sill and landed on it and it broke, the hard drive still worked, but I live out in the boonies, so I tried to ship it out to get it fixed, but no one would do it unless I could come bring it in person and the nearest store is 2 hours from where I live. So I have not had to use the product replacement yet, but I feel that it is totally worth it to protect my investment because I use my computer for work at home, even though I work in the office with a work computer, I am always doing work at home too. So if anything random happens like that, I can get it fixed and not lose a lot of money that I just spent. I like the updates on information and where I can get support if I need it for the software and printer and other things that I purchased at BestBuy.

GeekSquad Protection for four years is a total game-changer for tech peace of mind. With this comprehensive coverage, I never worry about unexpected mishaps or malfunctions with my devices. The convenience of GeekSquad's support team is unmatched—they're always ready to assist with troubleshooting or repairs, ensuring I stay connected without any interruption. Investing in GeekSquad Protection is investing in worry-free tech ownership for the long haul.

I’m clumsy as ever and have a teething 9 month old who tries to eat my watch like it’s a piece of food

Come in handy. Life saver considering I live in Florida and we have lightning and power surges quite often.

Learned that purchasing a warranty is a good investment because technology can fail prematurely.

Small but efficient. Love that it has unlimited recording

Geek Squad service sets my mind at ease. Always available when needed.

Worth to get in case of accidents or if you simply want the newer toy.

Great Camera Quality & Easy Setup, But No 24/7 Video Playback I’ve been a longtime Nest/Google camera user, and overall, these cameras have high-quality video, are easy to setup, and a user-friendly experience. The Google Home integration is seamless, the cameras are easy to position, and the battery lasts for months on a single charge. That said, they are impacted by cold weather, so keep that in mind if you live in colder climates. However, removing 24/7 video playback for battery-operated cameras is a huge disappointment. One of the main reasons I invested in Nest’s higher-end models was for continuous video history, not just event-based clips. As a paying customer, I expect full access to the footage for the days I subscribe to, just like older Nest products allowed. This feels like a step backward in functionality and significantly reduces their value. If Google brought back 24/7 video history, these would be near-perfect cameras. Until then, I can’t fully recommend them for those who need constant video coverage. If you’re experiencing the same frustration because of the loss of 24/7 video playback, please leave a review and contact Google directly. There’s strength in numbers, and if enough of us speak up, the developers may restore this critical feature!

Great service and kept me updated on my repairs. Customer service with a smile and prompt service.

Geek squad was able to help me with no hesitation. They recommended I purchase the protection plan which I had which I never thought I'd have to use until my landlord smashed my ring doorbell and tore the camera off of my flood light in the back of the house . I thought NO WAY is this covered and called geeksquad expecting no help and they gladly told me to bring in my damaged items to exchange on the spot because I was covered. I'll always purchase the product protection they offer because it's hands down the best and the service is always amazing

I love protection plans because if something happen they will replace it

I have been using these cameras and system, for almost 2 years now. I have been really enjoying the ease of the camera system. The battery life of the cameras are amazing. I just ordered one more battery on amazon so I could have 2 on ready standby when I need to change them. I would very highly recommend to those who do not want to deal with wired camera home systems.