Customer Ratings & Reviews

I have had nothing but excellent service with any product that I've had to bring into the Geek Squad for evaluation or repair. My laptop had gotten something stuck in the headphones jack and the tech worked diligently to get it out - it appeared to be a small stone that had fallen into the jack - it works great now!! I bought new RAM for my laptop and they installed it for me. I bought new RAM for my desktop and the technician assured me that I could install it myself and as a matter of fact, I was able to. I have returned several items that were covered and they either fixed or fully replaced.

Tablet broke and they replaced/repaired quickly. Definitely recommend

Agent was knowledgeable and fixed my problem within an hour.

Geek Squad, excellent service, they value customers time. Few employees they don't, witch I did experience my visit before my last two visit.

Great service and kept me updated on my repairs. Customer service with a smile and prompt service.

I have the warranty on almost everything I purchase .. if there’s a problem they take care of everything

I just had to buy a new washer and dryer so having an extra protective maintenance contract not only for my washer and dryer but all my appliances and computers I have used the geek squad befor on the last washer and dryer they were great. Unlike some other stores that when you pay for a 5 year extra warranty and one month after you have made a huge purchase you call for a problem and they tell you oh we dont cover that part we only cover ihe motor. Not the geek squads they covered everything in the years I had my last dryer they rebuilt it twice didn't cost me anything. Thanks geek squad

I always buy Geek Swuad protection on large appliances and TVs. Almost everything is covered. ITs worth it@

Got the warranty with the echo being that I got an incredible sale. For a fraction of the full price, got extra protection for 4 years. Never know what can happen so well worth it.

Small but efficient. Love that it has unlimited recording

have not had to use it yet but bought it for my Blink 2 module just in case since my last Blink module failed and their customer service was horrible and having to deal with them for a warranty replacement I decided to just go buy a new one a best buy. I imagine they will be a million times better than dealing with Blink customer service again!

Geek Squad service sets my mind at ease. Always available when needed.

Worth to get in case of accidents or if you simply want the newer toy.

Replacing was easy friendly staff.Did exactly what I needed them to do and I appreciate their help.Great work...

I enjoy purchasing the additional warranties on products I buy at Best Buy. It puts my mind at ease that I will get the full use out of the products that I buy. I have never had a problem with any of the purchases that I have made, but it is a nice feeling knowing that if there ever is a problem, that it will be resolved.

Can’t go wrong with geek squad fixing or trouble shooting your items. Highly recommend

[Employee of bestbuy] I've tried several different smart lights, but none of them compare to the Lifx llights. I love the app and all the different features it has. You can set pre loaded color schemes, you can make the lights transition to multiple colors, or just set some ambience with a solid color. None of the other smart lights I've tried have had an app that compares to this one.

Best purchased I’ve ever bought. Very knowledgeable. Always feel good. Wow they are helping me with any issues I may have. Very personable and works very hard. Trying to resolve my issues. The 24/7 availability is very awesome to me. The coverage that they offer is amazing. I highly recommend using geek squad for any issues that might arise, and their coverage plan again is Flawless.

I love protection plans because if something happen they will replace it

10/10 recommend buying this!!! My old arlo cameras messed up and i had bought protection and without any hessitation or hassle they told me to bring in all of the cameras and hub and they will give me a new set worth what the cameras were worth when i bought them! Works great..this is seriously the only protection plan i will ever recommend. I have usually had trouble in the past when it came to warranties with different companies but best buy has exceeded my expectations