Customer Ratings & Reviews

This warranty is a full year longer than the 3 year warranty offered by the manufacturer. Well worth the money for the extra piece of mind for an item that is pretty expensive.

Purchase the Squad service and haven't used it so thats a good thing.

I had an issue with some security cameras I purchased. I took them in to Bestbuy and I had purchased the additional Geek Squad protection plan. The associate at the return desk immediately got the replacement process started. Offered me a full store credit to go and get replacement products, upgrade, or whatever. The process was painless and for someone who usually turns down the protection plan...I was extremely grateful I had it. Unless the process changes and I get hassled at some point I have continued to buy it. I highly recommend the protection plan and it's worth the peace of mind.

I accidentally broke the camera. I took it to the store and they refunded my purchase.

Best Buy has the best employees to help there customers for either replacing and item or returning one. They will make sure the customer is really happy when they leave there store. When the employees are working with the customers they also like to help them with a new item if that is there choice or make a suggestion on some new items that just came in that they might want to check out and see if that is something that they might be interested in .

the geek squad was so helpful setting up my tv and soundbar.

Always, always,always get the extra coverage. This is a no-hassle service which has come in handy on a few occasions over the years. Good bang for the buck.

I have dealt with geek squad in a previous order and I can say they do not disappoint very helpful did everything possible to have my problem resolved!! Recommend !!

Excellent service depending on item purchased. Usually they return and refund or exchange. If return and refund, you loose protection price or sometimes prorated depending on the customer service. And most of the time, they are not going to fix broken item and that is horrible. If item is not available for exchange, you just get the return and loose the item. I would recommend the protection plan for the expensive items only.

It gives me peace of mind, that I can have my product protected and can have it fix

4 years of piece of mind at a very affordable price.

I like it I wish our have best sale and low prices so we can buy more

This is a great product to have and I’m glad that Best Buy still offers some type of coverage.

It is nice to have the added peace of mind, being electronics are expensive and don't always last like they used to. It's one of those things you hope to never have to use, but it's good to know it's there. The rare occasions I've had to use it, they were very easy to work with.

It’s a protection plan not much to say having not had used it yet!

The ability to buy in store or online and have the issue resolved at a nearby BestBuy is an awesome experience.

[Employee of bestbuy] Protection plan has always came in clutch. Im always weary of protection plans but best buys protection plans are light years ahead of most retailers. My smart lock was starting to tarnish because of it having direct sunlight hit for the better part of the day and Best Buy exchanged it for a new one!

Well worth the money for product replacement on electronic items. I bought this on my HP Printer I bought in 2021, just over a year ago. For some reason, the print heads failed after light use, and wouldn't clean when I ran the cleaning procedure through it. The product replacement replaced the printer with a new model for a slight net charge to me, after prorating the cost.

2nd Blink doorbell. the current blink doorbell delivered on 06/20/2024 and quit working . No idea why? doubt i'll ever buy Blink again. Luckily i bought replacement plan to get a new one.

[Employee of bestbuy] I have had some protection plans in the past but this by far is one of the best when it comes to ease of use