Customer Ratings & Reviews

Love the warranties with Best Buy! You can exchange the products if they are damaged or you can turn the product in and use the warranty to buy a different product free of cost. I love this option.

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Great information always polite and solves my issues. I am a very busy person and they act wuickly

One of my best purchases, Its ability to grind and crush food is impressive, its motor has a lot of horsepower, I recommend it 100000%

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend

Hopefully I won’t need it but definitely purchased it just in case!

I love litter robot 4. Had litter robot 3 and had a lot of issues after warranty so I made sure I bought the 4 year warranty this time

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

I love having them when needed. Always so helpful with every issue and efficient.

Very easy to use and charged for long periods of time

We bought a desktop computer and in less than 10 months it stopped working. In about two weeks we were notified that we can get a replacement for the old computer.

I haven’t had to use it yet so I can’t review it. This review is not appropriate because like I said I haven’t had to use it yet.

It’s an amazing experience to be a part of Best Buy.

We love this group th hve heled us several times thank you all

Great service with using geek squad protection they always work well

If you’ve never purchased the Best Buy protection plan I would highly recommend doing so. They take the stress and worry away from any item purchased. Rest assured that there will be no hassle or haggle in replacing that item. This is far better than the manufacture warranty and extends much further past most anyways. The best investment I’ve ever made. Everything I buy I include the plan!

It is great to know you can have peace of mind if something goes wrong. The Geek Squad is your phone a friend when all goes wrong.

Its good but my away blinking light's and sometimes it does not detect my cat away goes to the red light blinking, its ok but I have to get my hands dirty!

The geek squad replacement is a great produce. We had to use it one time for a television and it worked flawlessly. You might not always want it for all products but on a larger purchase it is well worth the money. I think with repair prices being what they are these days, it is actually a bargain for the price. I hope you never have to use it but it sure is nice to have if things go wrong as they sometimes do.

the agents that set up my computer was very professional and receive good geek squad service prior to COVID-19, but since then, the service definitely downhill. The technicians were not knowledgeable not to mention that I need to wait a minimum of 6 hours to get any service. Normally after they are done, no communications from the technician, the problem is not resolved. I need to followup on having my computer serviced.