Customer Ratings & Reviews

It’s a nice product for security requirements, good

Geek squad a nothing more than an inconvenience. Since they closed so many stores instead of having one 10 minutes away now the nearest location is 60 miles away. No way to file the claim online have to physically go to a store that isn’t close. This will be my last purchase from Best Buy there is just much better more convenient options. The first claim I had was on a surround speaker that had obvious popping in the store after 2 send offs the matter was never resolved they sent it back stating it didn’t need repair. Also had to bring the receiver sub woofers and all speakers to send it all off for one corner speaker. Don’t waste your time with Best Buy or geek squad unless you have one close but that’s not a guarantee either so just avoid Best Buy unless you want to spend 30 plus minutes plus on hold to actually speak to someone who has to make an appointment for you to even bring the item.

I would not recommend this service as it is very limited. I have Google Nest Hub Max and two there hubs that appear to be defective. The only option is to bring items to store for diagnosis. I explained to agents that I am unable to travel and if they had other options such as shipping. The answer is NO. I'm very disappointed.

good coverage at a decent price. would suggest to buy.

Geek squad is always great to contact with problems.

Works well when we need a product replaced or fixed

They all work really good but the actual holders for the camera are very sensible and might ripped.

So far I've used my geek squad protection plan only once for my TV sound. I had no issues with receiving a gift card to purchase a new one.

Bought Geek squad protect on both of the Quest 2 headsets which weren't released until 10/13, and received on 10/13, yet the protect plan started on 10/08 and 10/09 ..??? Not Fair.

I got this so I could be secure in my purchase if it broke. I feel that the prices should be lower on the warranty's you seem a little greedy.

I haven't had to use it but I have used it for other things in the past and found that it's really helpful to have geek squad for a certain things. This nest camera is definitely something I would use it for.

havent used them yet i just bought it as a just in case

Would give 0 if possible. Absolutely no help. Hours of calls transferred to 8 people first day 11 second day finally was hung up on. Never able to make it work with new tv. Last woman said the geek squad I paid for does nothing in terms of getting assistance in making it actually work. 2nd tv swap as 1st had processed issues. Would never suggest anyone buy anything from Best Buy. Are not even allowed to speak to Amat actual store. They don’t care once they have your money. All agents on phone are non English speaking and their only go to advise is processer problem. Highly dissatisfied. Never again

Geek squad is a really good plan to have I just don’t like every time you use your warranty you have to keep buying a new one when you get your game system replaced

the "Chat Agent" was unable to offer me any protection or repair for the device - even though I purchased a 4 year protection plan and the device failed after 2 years. Deceptive terms and fully unsatisfied customer here.

The machine is hard to lock the pint container in place, therefore it takes multiple tries, and some prayers, to even start the process. Recipes don’t work, I’ve cream is too soft, no color - lemon and Orange flavored cream both look like vanilla. Additional recipe book purchased does not make enough for full pint, so processing is not accurate. Warranty purchased is not honored by Kevin, assistant store manager.

A little difficult to use but does the job had trouble with the top but have to mess with it to make sure it sit right before turning on

Like that it would light up and show animals coming and going at night. It light up goog.

Love the fact of a item is damaged it can be replaced with the insurance. I didn’t like that I gave to purchase the insurance every time it’s used bc it can’t be carried over

The geek squad service at Best Buy is friendly and communication is great but third party geek squad will try to rip you off. They tried to charge me for a service that is covered with my warranty