Customer Ratings & Reviews

I havent had to use it. Hope i dont have to. As exspensive as the ring camera are I would get the protection for at least the outside doorbell camera

They told me at the store if anything goes wrong with my purchase they would replace it. No question asked. Hopefully nothing will happen But, if it does I will get a replacement. I am covered for four years. I won’t really know if this works until I need it. But it sounded really good and the price was worth it.

Replace my cameras with no problem great to have if they can't fix they replace would recommend Geek Squad service to a friend.

Replace my cameras with no problem great to have if they can't fix they replace would recommend Geek Squad service to a friend.

Agents were great in helping me find the right gifts for my pre-teen daughter,

Sometimes the 4-year protection is needed especially on the IoT devices. Now I think this is a value overall.

I haven't had a to utilize this warranty yet, but you can't go wrong with getting an extended warranty on any product these days. I highly recommend.

No hassle return or exchange. Good piece of mind when extending product warranties.

Geek squad has made my life easier when it comes to repair for my items

Love them. They are super easy to set up and have a good video.

Always go with Geek squad warranty, definitely worth it for the peace of mind.

Geek Squad is the best and always will be for services, in-home and in-store, hands down the most knowledgeable people around!

I have use the Geek Squad service a couple of time and each time they are very helpful. The Replacement service is a must if you are going to purchase any technology. I had a Fitbit Charge they got a chip in the back of it and BestBuy offered me either a full refund since this item was no longer available.

Great services from Geek Squad I received to take care of my purchased item.

[Employee of bestbuy] Always brings me a peace of mind to having geek squad protection plan with my products!

Havent had to use this yet so hoping its worth it.

I once bought a doorbell cam, & it lasted just past the 1 year manufacture warranty, I won’t make this mistake again, my son used to work for Geek Squad & he highly recommends this because Best Buy will honor it

I bought the four year warranty for Arlo cameras you can't replace the batteries in them if it dies your camera is done

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Always very professional and willing to assist. My purchase that I needed help with was replaced after searching for my warranty coverage.