Customer Ratings & Reviews

Excellent service, quick response. Hard to talk to a real person though.

Good peace of mind to have. I have not used the service but I am happy to have it in case of an emergency

The 4-Year Geek Squad Product Replacement plan is a excellent value

Best buy geek squad rocks Makes you truly feel protected I purchase this for almost every product I buy here.

Never leave the store without it. I purchase Geek Squad on every electronic product that I buy from Best But.

Always good to have some piece of mind that my tech is safe

Overall great product, but the cord is to short and the volume is beginning to static.

Get it it's worth it to have the peace of mind. I would recommend to family and friends.

I like that it offers four years worth of warranty services.

I like that it offers four years worth of warranty services.

Hope to never need to use it. Once had to with an older microwave bb sent two service people.

We have not had to use geek squad. We got the warranty just incase. We installed everything ourselves.

Keeps you from worrying about things that may happen to it

Always good to have the Geek Squad available if needed.

Havent used hope i never have to. Im sure it will be fine

the protection are good, i will recommend to get it

Love these guys always have my stuff on point well worth the wait can't go wrong on double protection

My purchasing record at Best Buy is extensive and spans many years. As a retired IT person, I recognize the value of protecting your monetary investment in hardware and software that goes off of warranty in a year. That said, the value of the Geek Squad protection seems diminished, which caused my overall Rating to drop from a hearty 5 to a disappointing 2. In prior years, the plan you bought was the only one they offered, but it meant that you could replace the equipment that failed, or get your purchase money back. Now, there are two plans with variations (length of of plan). The Protection Plan, which ships your equipment to the manufacturer for repair, may take a month to get back. The Replacement Placement, which allows you to pick up an identical article, with the caveat that if the cost has gone up, or you want a different unit, you are entitled to only the cost of the item when you bought it. If I’m have this wrong, I hope a Best Buy support person will respond to this review.

Protection contract, they are always great to have in a emergency or product end of life

Protection contract, they are always great to have in a emergency or product end of life