Customer Ratings & Reviews

Great plan, helped protect me against products that stopped working at no fault of my own or best buy.

Great product, love to product, hope all works out well

Easy exchange and fix any issues. im coverage and have no worries

Easy exchange and fix any issues. im coverage and have no worries

Exelent for everyone and for every equipment, warranty 100%

You get what you pay for! Thanks geek squad. Never go wrong

They were absolutely helpful. They were very professional. The installation was great!

Good to have this.Good purchase in case something goes wrong.Advise it.

The "replacement warranty" allows me to replace the item, for any reason, at the end of the 2-year time frame.... which means I can always have the latest electronic device available, along with the added protection time. The key is to mark your calendar or set a notice in your phone ahead of time for that deadline date.

I had an issue with some security cameras I purchased. I took them in to Bestbuy and I had purchased the additional Geek Squad protection plan. The associate at the return desk immediately got the replacement process started. Offered me a full store credit to go and get replacement products, upgrade, or whatever. The process was painless and for someone who usually turns down the protection plan...I was extremely grateful I had it. Unless the process changes and I get hassled at some point I have continued to buy it. I highly recommend the protection plan and it's worth the peace of mind.

Havent had to use this yet so hoping its worth it.

GSP replacement are the best in the market, no other company can compare with Best Buy GSP. Thumb up.

So very helpful!! It’s a peace of mind when spending so much on something knowing you can get it fixed

Excellent service depending on item purchased. Usually they return and refund or exchange. If return and refund, you loose protection price or sometimes prorated depending on the customer service. And most of the time, they are not going to fix broken item and that is horrible. If item is not available for exchange, you just get the return and loose the item. I would recommend the protection plan for the expensive items only.

Best Buy has the best employees to help there customers for either replacing and item or returning one. They will make sure the customer is really happy when they leave there store. When the employees are working with the customers they also like to help them with a new item if that is there choice or make a suggestion on some new items that just came in that they might want to check out and see if that is something that they might be interested in .

One of the greatest customer service, no question asked about it, just replace the item with no problem

Well worth the money for product replacement on electronic items. I bought this on my HP Printer I bought in 2021, just over a year ago. For some reason, the print heads failed after light use, and wouldn't clean when I ran the cleaning procedure through it. The product replacement replaced the printer with a new model for a slight net charge to me, after prorating the cost.

The geek squad is always super helpful and attentive to needs and questions! I had bought a new dryer and turned out the outlet wasn’t getting enough power to run it and they figured out the problem and we got it fixed!

It’s smart to buy this for insurance. It just a few dollars more you are protecting your purchase. It’s easy to understand and a must for saving money in case something happens to your product.

The geek squad is a great help If I want to find a product I’m looking for or help me replace and item