Customer Ratings & Reviews

[Employee of bestbuy] As an ex employee I can tell you that if your going to purchase anything through Best Buy, be it computers, appliances, or anything. If it has the options get the protection plan. 9/10 Best Buy will just replace it outright if they don't want to bother with repair.

I normally always get geek squad service, it is the reason I like to purchase products from Best Buy. I bring whatever it is in store or set up something online. I am told what is going on, if replacement is needed or it can be fixed and the product is taken care of. It is great to know my product will be fixed and if it cannot be fixed it will be replaced.

2nd Blink doorbell. the current blink doorbell delivered on 06/20/2024 and quit working . No idea why? doubt i'll ever buy Blink again. Luckily i bought replacement plan to get a new one.

I really recommend these cameras, they are very good.

Great value for the extended warranty on my new Echo Show 21.

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

I accidentally broke the camera. I took it to the store and they refunded my purchase.

Geek Squad is amazing! They have well trained staff in technology to help with your tech devices and repairs. They are very friendly. Thank you to the Geek Squad

Never used but was good have just in case it was needed

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend

Purchase the Squad service and haven't used it so thats a good thing.

[Employee of bestbuy] I have had some protection plans in the past but this by far is one of the best when it comes to ease of use

It gives me peace of mind, that I can have my product protected and can have it fix

The ability to buy in store or online and have the issue resolved at a nearby BestBuy is an awesome experience.

This is a great product to have and I’m glad that Best Buy still offers some type of coverage.

Very useful it replaces everything you need what it covers. I had a problem with my laptop and he changed what they needed to change two days and the laptop was new and it was working better than ever.

the geek squad was so helpful setting up my tv and soundbar.

[Employee of bestbuy] Omg the agents are so great with tech and I’m not kidding. Why be stressed when you can easily get the best support out there

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

If you’ve never purchased the Best Buy protection plan I would highly recommend doing so. They take the stress and worry away from any item purchased. Rest assured that there will be no hassle or haggle in replacing that item. This is far better than the manufacture warranty and extends much further past most anyways. The best investment I’ve ever made. Everything I buy I include the plan!