Customer Ratings & Reviews

Never leave the store without it. I purchase Geek Squad on every electronic product that I buy from Best But.

Hope to never need to use it. Once had to with an older microwave bb sent two service people.

Always gives me peace of mind having this coverage!

Great product very reliable and very easy to install.

We have not had to use geek squad. We got the warranty just incase. We installed everything ourselves.

So far I haven’t used the warranty on the product when I get a chance I will

Haven't used them so no idea. But very informative when i call.

Excellent service, easy to use and reliable. Use this

the protection are good, i will recommend to get it

The insurance for Bestbuy is the best. I always but it

Love these guys always have my stuff on point well worth the wait can't go wrong on double protection

Protection contract, they are always great to have in a emergency or product end of life

Protection contract, they are always great to have in a emergency or product end of life

My purchasing record at Best Buy is extensive and spans many years. As a retired IT person, I recognize the value of protecting your monetary investment in hardware and software that goes off of warranty in a year. That said, the value of the Geek Squad protection seems diminished, which caused my overall Rating to drop from a hearty 5 to a disappointing 2. In prior years, the plan you bought was the only one they offered, but it meant that you could replace the equipment that failed, or get your purchase money back. Now, there are two plans with variations (length of of plan). The Protection Plan, which ships your equipment to the manufacturer for repair, may take a month to get back. The Replacement Placement, which allows you to pick up an identical article, with the caveat that if the cost has gone up, or you want a different unit, you are entitled to only the cost of the item when you bought it. If I’m have this wrong, I hope a Best Buy support person will respond to this review.

The agents are professional and prompt with their service. Definitely worth it

The agents mounted the items and they were knowledgeable of the items and provide information about all items.

I hope I never need this, But, for the price, I thought it was a good deal.

Great price. It's always good to get a warranty & in my opinion Best Buy have the best warrant offers.

Geeks squad offers good service and always satisfies their customers.

Extended warranty is great to have. Just know this runs parallel with mfg warranty