Customer Ratings & Reviews

I like it I wish our have best sale and low prices so we can buy more

This is a great product to have and I would recommend it to anyone who purchases anything from Best Buy.

I accidentally broke the camera. I took it to the store and they refunded my purchase.

I have had nothing but excellent service with any product that I've had to bring into the Geek Squad for evaluation or repair. My laptop had gotten something stuck in the headphones jack and the tech worked diligently to get it out - it appeared to be a small stone that had fallen into the jack - it works great now!! I bought new RAM for my laptop and they installed it for me. I bought new RAM for my desktop and the technician assured me that I could install it myself and as a matter of fact, I was able to. I have returned several items that were covered and they either fixed or fully replaced.

This review is simply for an extended warranty, not for any Geek Squad service. (Nothing against them, but I'm an engineer and fully capable of installing, setting up, and maintaining my own equipment. In this case, I was forced to work from home, for the same reason most of us were, for the last few weeks of last year. I soon found that I had no means to communicate in virtual meetings. The solution was to purchase a gaming headset with a USB interface, which put me back in service! The extended warranty was very inexpensive so I bought that as well. Fortunately, I've not had to use it, but am confident that if I do, Best Buy will belly up to the bar.

It’s a protection plan not much to say having not had used it yet!

So far muh of the support given by the Geek Squard is very good and havig this helps allot where there are some devices have a year or 2 warranty but this extends the warranty with Bestbuy a little longer.

At Best Buy we always purchase warranty on big items. If they quit working during covered period, BB is the best. They give u what u paid to buy another one to replace item.

It gives me peace of mind, that I can have my product protected and can have it fix

Best purchased I’ve ever bought. Very knowledgeable. Always feel good. Wow they are helping me with any issues I may have. Very personable and works very hard. Trying to resolve my issues. The 24/7 availability is very awesome to me. The coverage that they offer is amazing. I highly recommend using geek squad for any issues that might arise, and their coverage plan again is Flawless.

We got protection on our appliances and they are worth it

This protection plan really help thanks best buy for having it

We got protection plan for our appliances it’s worth it

I just had to buy a new washer and dryer so having an extra protective maintenance contract not only for my washer and dryer but all my appliances and computers I have used the geek squad befor on the last washer and dryer they were great. Unlike some other stores that when you pay for a 5 year extra warranty and one month after you have made a huge purchase you call for a problem and they tell you oh we dont cover that part we only cover ihe motor. Not the geek squads they covered everything in the years I had my last dryer they rebuilt it twice didn't cost me anything. Thanks geek squad

Very nice to have that reassurance that if my product does go out, I have this that can help

This is a great product to have and I’m glad that Best Buy still offers some type of coverage.

Always great! Justin really knows what he is talking about.

Geek Squad is the GOAT! I haven’t needed to use geek squad services much but every time I’ve needed it, the service has always been top tier. Dealing with nice kind people and also getting help for Tech type support really makes me happy! Thanks geek squad!

Geak squad there very nice . They work very professional

10/10 recommend buying this!!! My old arlo cameras messed up and i had bought protection and without any hessitation or hassle they told me to bring in all of the cameras and hub and they will give me a new set worth what the cameras were worth when i bought them! Works great..this is seriously the only protection plan i will ever recommend. I have usually had trouble in the past when it came to warranties with different companies but best buy has exceeded my expectations