Customer Ratings & Reviews

Whenever I have a situation with my device, they are there quickly to fix the situation and it’s good to always have. excellent service.

Good peace of mind knowing your covered great people

Works perfect for when I'm not at home. Exactly what I needed!

Agents transferred my apps from my old computer and showed me how to use the new windows 11

This review is simply for an extended warranty, not for any Geek Squad service. (Nothing against them, but I'm an engineer and fully capable of installing, setting up, and maintaining my own equipment. In this case, I was forced to work from home, for the same reason most of us were, for the last few weeks of last year. I soon found that I had no means to communicate in virtual meetings. The solution was to purchase a gaming headset with a USB interface, which put me back in service! The extended warranty was very inexpensive so I bought that as well. Fortunately, I've not had to use it, but am confident that if I do, Best Buy will belly up to the bar.

Great help if l have a problem with my item or talking about my warranty

I will comment WHEN I need this! Hopefully works fine for several years!

I have had nothing but excellent service with any product that I've had to bring into the Geek Squad for evaluation or repair. My laptop had gotten something stuck in the headphones jack and the tech worked diligently to get it out - it appeared to be a small stone that had fallen into the jack - it works great now!! I bought new RAM for my laptop and they installed it for me. I bought new RAM for my desktop and the technician assured me that I could install it myself and as a matter of fact, I was able to. I have returned several items that were covered and they either fixed or fully replaced.

A good value and piece of mind when it comes to buying expensive electronics

Haven't used yet but I like having the security of having it available for use.

You've got to have the Geek Squad service to keep your mental health from worry!

Best choice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great piece of mind getting the geek squad extra protection plan

Great add on with purchase when we order appliances for the house

A must have with electronic devises. It takes the worry out of the problems.

Knew exactly what was wrong with my appliance. They were extremely efficient

The agents helped us out with our phones . Great customer service like always and fast too. We love our local geek squad they are always great.

Have yet to use but still great to have in case it needs to be used. So far I’ve only had to return one thing and they took care of it because they didn’t have a replacement so I was able to get a refund instead.

delivery was on time and professional. clean up after with no questions asked.

I just had to buy a new washer and dryer so having an extra protective maintenance contract not only for my washer and dryer but all my appliances and computers I have used the geek squad befor on the last washer and dryer they were great. Unlike some other stores that when you pay for a 5 year extra warranty and one month after you have made a huge purchase you call for a problem and they tell you oh we dont cover that part we only cover ihe motor. Not the geek squads they covered everything in the years I had my last dryer they rebuilt it twice didn't cost me anything. Thanks geek squad