Customer Ratings & Reviews

Easy exchange and fix any issues. im coverage and have no worries

Always get this service on anything that I buy, learned years and years ago that it is a must. It gives me peace of mind and they are so easy to deal with when there is an issue!

So very helpful!! It’s a peace of mind when spending so much on something knowing you can get it fixed

Good to have this.Good purchase in case something goes wrong.Advise it.

Great product, love to product, hope all works out well

Exelent for everyone and for every equipment, warranty 100%

You get what you pay for! Thanks geek squad. Never go wrong

Difficult to get to someone initially when calling but the overall service and customer experience we get has been great. We are older and it’s nice not to have to wait for our son to work in our fixes we need due to his busy schedule. We hate to ask for help and to disrupt our family lives just to check out what problems we created and fix them constantly is a blessing and we feel we can trust in their services on a timely basis and are so patient with us older generation

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

One of the greatest customer service, no question asked about it, just replace the item with no problem

I love and I am well pleased with the service and the insurance that was offered for my purchase, they are committed to accommodate the plan of service to the best of their Ability without leaving you 100% satisfied!

I bought a tv and I add the protection plan after 3 years my tv got damaged with images retention, it tv cost me a lot of money and take to it protection plan my tv was replaced, after it have now buy it plan to everything

The geek squad is a great help If I want to find a product I’m looking for or help me replace and item

I am sure they are lovely. I have not had a chance to use them because I completely forgot about this lol but I'm sure it is wonderful. They did want to charge for $40 to replace a part that took 2 seconds to fix.

I love the geek squad service. Anytime I buy anything and this is offered I buy it as well. They have the absolute best replacement guarantee I've ever seen anywhere.

Good quality has not fail me work better than I thought i will be buying back from this provider.

Wonderful service and good products and worth buying your electronics from them!!. Thanks best buy

Havent had to use this yet so hoping its worth it.

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend